Buyer wants to pull out without neg feedback

jwarne

Knew it was too good to be true -an auction I had ending last night fetched a very good price but just before the end the winning bidder sent me a message saying she had made a mistake and was very sorry but can we ressolve the issue without negative feedback. I was out so didn't see this until too late.

Now I was wondering what my options were. Obviously I don't want to pay the ebay fees etc. so if we do a mutual agreement not to go through do I get a refund for them? I was hoping some of the knowledgeable on here would be able to advise...?

tempuscat

You're not obliged to leave a neg (or any other kind of FB: it's not mandatory). But if you want your FVF you'll have to file an NPB and the buyer will get a strike from eBay -- or else the buyer will need to reimburse you, and so avoid the NPB route.

HugoSP

My inclination would be to let this one go and do a 2nd chance offer to the next hoighest bidder. E bay will refund your fees if you go down the non paid item route. IIRC there is a option to advise that you and the buyer mutually agreed not to complete the transaction.

I had this once where the buyer hadn't noticed that he coundn't have the item posted. He sent an apologetic e mail and I agreed not to complete the transaction. I got a selling fee refund and we both left each other good feedback.

H

soolin

A mutual is too riskly, the buyer has already made one mistake can you trust her to complete her part of the mutual withdrawal without mucking that up?

You have two options, one the mutual as above which will get your FVFs back but only if the buyer either agrees that she does not want the item, or does not respond at all. The other option is a full NPB which will guarantee you your FVFs back but will put a strike on the buyers account. If the buyer does not respond to that dispute then you can also leave neg feedback without getting any rating in return.

Having had a buyer sabotague a mutual on me once, and she ssemed really nice and claimed afterwards that she got confused by the ebay email asking her to tick a box that gave options that didn't really apply, I'd never do it again for large value items and risk losing my FVFs.

Soo

Giddytimes

I did a mutual agreement not to complete the sale for one of my buyers the other day. They didn't get a strike and I was refunded my fees.

I figured seeing as they had been upfront and honest it's better to do it this way than spend weeks chasing for a payment that won't come!

jwarne

Thanks guys, good to get different points of views and other people's experiences of this sort of thing.
I think I'll email her and try and gauge whether a mutual can be trusted, avoiding a strike if I can.

For a mutual do you have to go through the "report an unpaid item" route or is there another way? Thankfully I've only ever had one NPB so bit new to this sort of thing

shelly

If she e-mailed you before the end and not after saying she had made a mistake why didn't she just withdraw the bid?? Personally I don't see how bidding on an auction can be a mistake. Its not like you click bid and thats it, there are at least a couple of pages asking you to confirm. If any f/b is left, make sure she leaves hers first for you.

Giddytimes

jwarne wrote:

Thanks guys, good to get different points of views and other people's experiences of this sort of thing.
I think I'll email her and try and gauge whether a mutual can be trusted, avoiding a strike if I can.

For a mutual do you have to go through the "report an unpaid item" route or is there another way? Thankfully I've only ever had one NPB so bit new to this sort of thing

From what I remember you go to the report unpaid item and there is an option for- buyer and seller mutually agree not to complete. The buyer is then sent an email which they must agree to and you receive your FVF back.

bleugh

hiya

i'm always nasty in cases like this, ask them to leave a positive for you, and 'promise' you'll leave a positive for them

then neg the !!!!!!s and file the NPB

of course, you could ask if they'll pay your fees before you neg them, if they do, great, don't neg them!

Froggitt

I would agree to a mutual not to proceed if they covered the amount you lost by selling to the second (or third) chance bidder.

Contains_Mild_Peril

Froggitt wrote:

I would agree to a mutual not to proceed if they covered the amount you lost by selling to the second (or third) chance bidder.

That sounds like the best option to me. Be quick though - a 2nd chance offer is more likely to be accepted if it's made soon, before the bidder goers and buys a similar item from someone else.