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pre payment meter rebate

hi dont know if sombody can help with my problem today i recived my electric bill statement (pre payment ) its states on the statment that i am £357.00p in credit does this mean i am entitled to a rebate and if so how do i cliam it thanks in advance for any help :confused:

Comments

  • Vestra
    Vestra Posts: 856 Forumite
    Is it showing all your usage and payments? Is it up to an actual reading? Then yes phone up and ask for a refund.
  • are you on elec heating? if so i'd be tempted to leave it for use over the winter
    Nonny mouse and Proud!!
    Never argue with an idiot. They drag you down to their level then beat you with experience
    !!
    Debtfightingdivaextraordinaire!!!!
    Amor et metus. Lac? Sugar? Quisque massa vel duo? (stolen from a lovely forumite!)

  • mcjordi
    mcjordi Posts: 4,238 Forumite
    Part of the Furniture Combo Breaker
    query it !!

    i got one of eon a few months back saying i was about 200 in credit so i rang up and said send cheque but they looked through the account and found and error with the payments from the meter not going to right place so its doubtful that you do have a credit
    Sealed pot challenger # 10
    1v100 £15/300
  • PNPSUKNET
    PNPSUKNET Posts: 4,265 Forumite
    Hi with pre-pay you will always be in credit until the account bills to actuals, you pay as you go so will never get a refund unless you switch suppliers and leave credit
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