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Am I Covered?
nikki2804
Posts: 2,670 Forumite
in Credit cards
This might be in the wrong area, if it is feel free to move it 
I recently purchased a set of GHD's online. They were reasonably priced so I thought that I would grab myself a bargain. After I bought them the doubt crept in that they might be fakes so I checked the website address on the GHD website, not registered but it wasni on there known fake site either. I then checked out the domain address and its registered in China. When I got the product I put the product code into the GHD website and surprise surprise they were fake. I emailed GHD and they appear not to be interested. The seller is adamant that they are real and will not take them back.
My question is ... am I covered because i purchased them on my credit card? Or have i made a rather expensive mistake?
Any advice appreciated, cheers
I recently purchased a set of GHD's online. They were reasonably priced so I thought that I would grab myself a bargain. After I bought them the doubt crept in that they might be fakes so I checked the website address on the GHD website, not registered but it wasni on there known fake site either. I then checked out the domain address and its registered in China. When I got the product I put the product code into the GHD website and surprise surprise they were fake. I emailed GHD and they appear not to be interested. The seller is adamant that they are real and will not take them back.
My question is ... am I covered because i purchased them on my credit card? Or have i made a rather expensive mistake?
Any advice appreciated, cheers
0
Comments
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When you say "bargain" how much did you pay?
Because to get bargain GHDs would suggest you pay well below £100?
(Especially as they were £82 from Amazon or somewhere last week...)0 -
Does anyone know if I am actually covered by my credit card?0
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How much did you pay on your credit card?0
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It was under £100 so Im assuming that im not covered0
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No, you may still be able to get them to do a chargeback - definitely speak to your card provider.
I have had successful chargebacks for transactions under £100 in the past.0 -
Even if i have got the item?0
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It was under £100 so Im assuming that im not covered
Your c/card company will not be obliged to offer a refund under the Consumer Credit Act, but that shouldn't stop you from trying. I've disputed numerous times below the £100 threshold and have successfully had refunds on a 'goodwill basis'.0
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