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BT new account deposit -refunded how?

Jemma-T
Jemma-T Posts: 1,546 Forumite
in Phones & TV
Anyone know for sure how a deposit (£50 on this occasion by CC) is paid back to a new account holder with BT?

Refunded to card in 6 months' time or to the actual BT account?

Thanks.

Comments

  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    Probably set against the account.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Jemma-T

    This gets refunded back to the original debit card that the payment was taken from.

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Jemma-T
    Jemma-T Posts: 1,546 Forumite
    Hi, thanks for the replies people.

    It was a credit card not debit.

    Just wondering because those expire fairly quickly and people may use other people's cards (with their permission of course).

    I would of thought into the account holder's actual phone account would be best.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Jemma-T, If the card has expired the £50 will be credited back to via a cheque.. hope this clears up the confusion! :) Natasha BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Jemma-T
    Jemma-T Posts: 1,546 Forumite
    Thanks for the info :)
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