Boots/Parenting Club

CopperPlate_2

I am a bit hacked off with Boots, and more specifically their Parenting Club and the vouchers they send out. Time and again the blasted things don't work and I end up holding up a queue of people while various assistants debate whether I'm trying to fleece them. I am very careful to make sure I'm buying the correct products (i.e. if it says baby products then I buy nappies or wipes!), or spend the correct amount to trigger the offer.

The last straw was last week when I was basically accused of trying to redeem a "spend £10 get £5" off voucher when I wasn't entitled to (despite spending £13 on nappies). I emailed their customer services to point out that it was starting to become embarrassing and to highlight the problem as the staff in store were less than helpful. The reply I got is below.


"Thank you for contacting us about our Parenting Club vouchers. I'm sorry to learn of your disappointment and I appreciate you letting me know.

We do try to ensure the literature provided is useful and easy to understand to our customers and have used customer feedback to help us try and get this right.

I'm sorry to hear this is not the case for you, as you find the vouchers difficult to understand. I can confirm that offers and promotional vouchers cannot be used in conjunction with each other, unless you are using a double points coupon. This is stated on the back of the voucher, under the terms and conditions.

I'm afraid that with out seeing the actual voucher, I am unable to advise why the store refuses for you to use your £5.00 off voucher. I can only assume you have not brought the qualifying products, but the store will be to advise you why, if you enquire with them.

Please be reassured I have made sure that our Parenting Club Team are aware of your comments. Your feedback will be raised at their next review. it is the feedback from our customers that helps us make positive changes for the future.

Thank you again for contacting us. If I can help in any further way, please contact me on the number below. We have asked a few questions at the bottom of this e-mail, which will help us make sure we have provided you with the very best customer care.

Kind regards"

I read this and started to think bad thoughts. Is it just me or is there a tone to this that sounds a bit like someone talking to me as if I'm a small child or senile (of which I'm neither)? Needless to say I am perfectly able to understand their voucher system AND add up (in my head) a small quantity of goods that totals £10 or more.

Just a thought.

Bellestar_2

"We do try to ensure the literature provided is ... easy to understand...
I'm sorry to hear this is not the case for you, as you find the vouchers difficult to understand".

:rolleyes:

Bless, they think you can't get dressed in the morning without help from a grownup.

That letter has been written by a graduate of the same school of customer service that teaches them to say "I'm sorry you feel that way" as if your feelings are at fault rather than their shoddy service.

Oooo email them back. Tell them you can count up to £10 AND count up to one voucher at the same time without needing to remove your shoes and socks to use your ickle toesies.