Can't use msn or IE!!

bethom

Gonna try to explain this and hopefully it will make sense, but knowing me it probably won't as I ain't very techie!!

Yesterday we totally lost access to the internet, so when Merlin (OH) came home he started tinkering with the settings for the router. Now we have always used the pppoA (?) setting on it but he tried the pppoE (?) setting and it gave us access to the internet.

Now I have no idea what these settings are or mean or if I have even got them right, but ever since then we both have not been able to use msn or IE. We both have our own lappy's and we know it isn't a firewall issue, could it be this setting that has caused this?

Merlin is going to have another tinker with it when he get's home from work, but we would be grateful if anyone has any ideas please.

We are both on aol, we both use windows xp and our wifi router is a belkin one.

byb3

I'm fairly sure that AOL uses PPPoA.

When we lose internet access here, its either two things:

1) BT have balls'd it up, wait for an hour
2) Router has overheated, turn it off for 10mins then turn it back on

Fixes 99% of the time.

Chippy_Minton

PPPoA and PPPoE are network messaging 'rules' between your computer and ISP. From what I've seen, AOL have used/uses both and which one works for you probably depends on your modem.

By 'msn' do you mean the MSN browser? Are you saying that you can't access any web sites using IE or MSN browsers? Do any error messages appear? How have you managed to post the problem?

Try this: in IE, click Tools - Internet Options - Connections tab - Setup button, and run through the New Connection Wizard.

bethom

Well we did the basic stuff of turning off the router and resetting it and everything. We called aol twice to try and sort it out. We were showing as being connected on pppoA and we could see the bb speed and everything it just kept telling us the dns server was unreachable on that setting??

bethom

Chippy_Minton wrote:

PPPoA and PPPoE are network messaging 'rules' between your computer and ISP. From what I've seen, AOL have used/uses both and which one works for you probably depends on your modem.

By 'msn' do you mean the MSN browser? Are you saying that you can't access any web sites using IE or MSN browsers? Do any error messages appear? How have you managed to post the problem?

Try this: in IE, click Tools - Internet Options - Connections tab - Setup button, and run through the New Connection Wizard.

By msn I mean the msn messenger. It won't let either of us sign in and use it. And IE isn't giving me any error messages, I don't know about Merlin tho. On my lappy it gets to about the 3rd green bar of loading and just stops and won't go any further??

I will go and try your suggestion for IE, thankyou Chippy :T

bethom

Chippy ya are a genious, IE seems to be running a lot better now, thankyou so much. Touchwood it will stay like it!! :T :T :T

Now for me msn messenger problem :eek:

bethom

skiddy2k wrote:

check if its your MSN/IE which has the wrong settings or if its someting to do with your network...
click start>run> (type in CMD)>OK. in popup window, type in "ping www.google.com" and "ping [your laptop ip when its turned on.. usualy 192.160.0.#]"
reply back with results... did it ping them or does it say "ping request could not find..."?

It say's it is pinging with 32 bytes of data

skiddy2k

okey, have you got a firewall... try to add MSN to your "allow" list

bethom

skiddy2k wrote:

okey, have you got a firewall... try to add MSN to your "allow" list

I have and msn normally works with my firewall, I have kerio. I actually disabled it last night to try and log on to msn to see if it was the problem, but it still didn't work. Firewall is back on now, lol. But msn doesn't work on Merlins lappy either and he runs a different firewall to me, think he has McAfee.

skiddy2k

only problem i can think of is your router then... port-forward port "1863" and unblock it in your firewall

skiddy2k

use this tutorial for help on forwarding port if you need: http://www.portforward.com/english/routers/port_forwarding/routerindex.htm