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How long does it take for thomsonfly to reply to a message
ste666
Posts: 3 Newbie
51 weeks! Just had a reply today from a question i asked last year. see below
From: "Customer Services -Thomsonfly" <>
To: <>
Sent: Tuesday, August 18, 2009 9:25 AM
Subject: RE Hold Luggage
> Thank you for your email
> Is this for a flight only ?
> What is the Thomson Airways luggage allowance, for a flight only booking?
> All flight-only customers are entitled to a free hand luggage allowance of up to 5kg. Customers wishing to check in luggage may do so for a small charge by selecting the option whilst making a booking. A maximum of 5 items of luggage can be pre-booked by each passenger. Prices start from £6.50/€10,00/$16.00 per item per journey, and vary by route.
>
> Customers choosing to pre-book their luggage allowance in advance on this website can save up to 50% when compared to prices at the airport or when booked via the call centre.
>
> Each passenger who has opted to pay for check in luggage has a total allowance of 20kg per person, irrespective of the number of bags checked in. Please note that each item may not exceed 20kg without excess baggage charges being levied. Any single item of checked-in luggage must not exceed 23kg, as this exceeds the recommended guidelines for airport baggage handlers to lift.
>
> Each passenger may also take up to 5kg of hand luggage on board. Any extra weight required for hold baggage can be pre-booked on Thomson.co.uk/flights.com during the booking process at up to 50% discount when compared to airport prices.
>
> Customers choosing to book a Premium Seat (on selected flights) will enjoy an inclusive check in baggage allowance. Premium seats include a total of 30kg baggage allowance (a maximum of 23kg can be checked in to the hold and up to 7kg can be taken on board).
>
>
>
>
> Kind Regards
> Customer Support
>
>
Original Message
> From:
> Sent: 25 August 2008 13:15
> To: Customer Services -Thomsonfly
> Subject: Hold luggage
>
> A comment from the Thomson Fly Senses website -
>
> TITLE: Mr
> NAME: steve
> EMAIL:
>
> COMMENT:
>
> Hi, I was wondering if your flights from manchester to cancun include hold luggage in the price, as it does not let me add any when on the booking page.
Thanks Steve
> ---END COMMENT---
It made me laugh when i figured out what it was talking about, thought it was some sort of spam, when i started reading it. Its even better in the way that my question never got a straight answer. I sent a cheeky and good humoured reply just to see how long it takes to get an answer this time. Sorry not really a vent but could not think where to put it, and the customer service was slow/poor.
Steve
From: "Customer Services -Thomsonfly" <>
To: <>
Sent: Tuesday, August 18, 2009 9:25 AM
Subject: RE Hold Luggage
> Thank you for your email
> Is this for a flight only ?
> What is the Thomson Airways luggage allowance, for a flight only booking?
> All flight-only customers are entitled to a free hand luggage allowance of up to 5kg. Customers wishing to check in luggage may do so for a small charge by selecting the option whilst making a booking. A maximum of 5 items of luggage can be pre-booked by each passenger. Prices start from £6.50/€10,00/$16.00 per item per journey, and vary by route.
>
> Customers choosing to pre-book their luggage allowance in advance on this website can save up to 50% when compared to prices at the airport or when booked via the call centre.
>
> Each passenger who has opted to pay for check in luggage has a total allowance of 20kg per person, irrespective of the number of bags checked in. Please note that each item may not exceed 20kg without excess baggage charges being levied. Any single item of checked-in luggage must not exceed 23kg, as this exceeds the recommended guidelines for airport baggage handlers to lift.
>
> Each passenger may also take up to 5kg of hand luggage on board. Any extra weight required for hold baggage can be pre-booked on Thomson.co.uk/flights.com during the booking process at up to 50% discount when compared to airport prices.
>
> Customers choosing to book a Premium Seat (on selected flights) will enjoy an inclusive check in baggage allowance. Premium seats include a total of 30kg baggage allowance (a maximum of 23kg can be checked in to the hold and up to 7kg can be taken on board).
>
>
>
>
> Kind Regards
> Customer Support
>
>
Original Message
> From:
> Sent: 25 August 2008 13:15
> To: Customer Services -Thomsonfly
> Subject: Hold luggage
>
> A comment from the Thomson Fly Senses website -
>
> TITLE: Mr
> NAME: steve
> EMAIL:
>
> COMMENT:
>
> Hi, I was wondering if your flights from manchester to cancun include hold luggage in the price, as it does not let me add any when on the booking page.
Thanks Steve
> ---END COMMENT---
It made me laugh when i figured out what it was talking about, thought it was some sort of spam, when i started reading it. Its even better in the way that my question never got a straight answer. I sent a cheeky and good humoured reply just to see how long it takes to get an answer this time. Sorry not really a vent but could not think where to put it, and the customer service was slow/poor.
Steve
0
Comments
-
At least you got the answer you wanted, I have emailed Thomas Cook 4 times to get a couple of answers, and each time they have sent the wrong reply, or they have completely missed the questions, but I will put this on a new thread, as I am soooooo annoyed. :mad: 0
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