Your Consumer Rights - Refunds etc.

David_Brent

I saw this on the BBC web site, it is very imformative about returning goods, for whatever reason and what your rights are regarding doing so:

http://www.bbc.co.uk/watchdog/guides_to/shopping/index4.shtml

Murtle

thanks for the really useful, especially the letter outlines that you can use.

Former_MSE_Andrea

Martin also has a Consumer Rights guide on the main site here

italia

Thanks, I bought (off all things!) a toilet brush from Tesco for £6, it wouldn't fasten together properly and they wouldn't give me a refund as i had no receipt. they wouldn't replace it as they no longer stock the item (probably due to the manufactering fault). I had had it a couple of weeks until i took it out of the packaging which was just plastic stuff that i no longer had so no barcode etc. they were quite rude too!

indigogirl_3

Thats a useful link thanks

I couldnt find any info about returning items which arent faulty.

I have a wrapped dvd plus receipt which details the exact product which i tried to return as i have it already.

The shop (music zone ) refused to offer a refund just an exchange or credit note and said it was their policy to do this. It does actually say this on the back of the receipt to be fair but who reads that??

Any ideas whether this is lawful?
Or am i selling it on ebay? :-/

tru

If goods aren't faulty they don't have to do anything

indigogirl_3

What no rights at all??

Anyone want a Peter Kay dvd? :P

tru

No

and.....

No thanks ;D

Purdy_1

The shop (music zone ) refused to offer a refund just an exchange or credit note and said it was their policy to do this. It does actually say this on the back of the receipt to be fair but who reads that??

Any ideas whether this is lawful?
Or am i selling it on ebay? :-/

That seems unfair considering you would have to actually make a purchase to see it. :-/

babybimbles

Thanks, I bought (off all things!) a toilet brush from Tesco for £6, it wouldn't fasten together properly and they wouldn't give me a refund as i had no receipt. they wouldn't replace it as they no longer stock the item (probably due to the manufactering fault). I had had it a couple of weeks until i took it out of the packaging which was just plastic stuff that i no longer had so no  barcode etc. they were quite rude too!

Tesco are such tight g!t$! Excuse my language!

Same thing happened to me re a bracelet I bought. One of the gems had come off. It said 'Florence and Fred' but they refused to give me a refund. I emailed tesco.com and they said they were entitled to ask for proof of purchase like bank statement. Well I emailed them back saying how could a £57 bill be seen as proof of purchase. I havent heard from them since, but will be emailing them and getting my refund. Humph!!!