AXA Sunlife AVOID AT ALL COSTS

TomPearce1984

Just a quick question, just wondered if anyone can say they have had more problems with this conmapny than me in the last few months. it feels like i have had them on the phone more times in this time than anyone else in my phone book.

Jan 06 - Set up DD with axa to pay quaterly. DD was taken with a totally random amount and then two more the following week, totally over £80 more than my due payment was.

March 06 - 6 weeks late finally got a refund after several phone calls.

week 2 May 06 - Now trying to cash in policy sent letter to surrender, they said they didnt recieve it

week 3 May 06 - Sent another letter recorded delivery, again said they didnt recieve it, until i mentioned i sent it recorded, then out of thin air it seemed to be there.

week 2 April - Should now have reveived bond money have not so called and they should be ringing me back.

Next day - still no phone call so rang them and they said they had the wrong number for me, even though i gave it to them 3 times. Whilst on the phone they also said they seem to have lost my letter and that i will need to re-send it.

I just cannot believe all the hassle with this company and i recomend that you avoid them at all costs. If anyone else has had this sorts of problems and had them resolved please let me know, so that finally i can get this sorted.

Many thanks

Tom

dunstonh

Not a big fan of AXA products anyway. They dont excel at anything and most of their products are expensive and easily beaten elsewhere.

TomPearce1984

This one was taken out for me 21 years ago, so i didnt have much choice there

moneyandmountains

TomPearce1984 wrote:

I just cannot believe all the hassle with this company and i recomend that you avoid them at all costs. If anyone else has had this sorts of problems and had them resolved please let me know, so that finally i can get this sorted.

I have found in this sort of situation with a major company, then mentioning legal action to reclaim your money or financial ombudsman may get you referred to a department where people suddenly take you seriously.

This sometimes takes a couple of nudges i.e. to the call centre agent, are you authorised to discuss FSA complaints etc. may get a referral to the correct people.

Chrismojam

That's a coincidence...........

I was looking at my Bonus Cashbuilder Plus plan the other night.........I took it out years ago when I couldn't seem to save any money and thought it was a good idea to have it taken directly from my salary and put somewhere I couldn't touch it..........

Now thinking it wasn't such a bright idea.....

Have written an letter to find out how much it will be worth if I surrender it...no doubt I will be disappointed