Ryan air refunds

Nickski

We had our flight to France cancelled on April 2nd (industrial action apparently) while in check in queue at Stansted. We were told we'd be refunded within 7 days. We wrote the appropriate letter.... and 3 weeks later are still waiting. It seems nigh on impossible to contact Ryanair by phone. I tried one number I found today (10p a minute) and was on hold for over 10 minutes before an automated voice told me the call cannot be continued. There is another number I found which is £1 a minute, so forget that. We haven't got a fax machine so can't go down that road. There doesn't seem to be an e-mail address given to use.
Does anyone know another number? What are other people's experiences ?

LB1985

Some numbers from saynoto0870.com:

Customer services: +353 12497700 or +353 18121228

Head office: +353 18121212

Remember though, they are numbers for Ireland, so call via 1899, etc.

Nickski

Thank you for your quick response!

sallysaver

Hi,
Contacting Ryanair is virtually impossible that it makes you think they do it on purpose. The 10ppm number gets you 'timed out' automatically. The numbers quoted by LB1985 get you an automated voice. The fax number is always engaged, indeed someone needs to tell them fax machines are past their 'sell by' date anyway.There is no email address anywhere. We have just written to them, at Ryanair, Customer services department, Dublin, Republic of Ireland. Admittedly, its not the full address, but I'm sure the Postal Services in Dublin have heard of them by now. We're keeping our fingers crossed for some sort of response! regards-sallysaver

Nickski

Thank you Sally. I tried the first number LB gave me and it was, as you say, engaged, but I actually got through to the second number. It turned out to be the press office, and a helpful woman was able to check out our claim. So it's worth giving it a try. I don't know why Ryanair needs to make it so difficult. A friend ran up £25 on one call to them and he recommended sending letters by recorded delivery. Good luck and let me know how you get on! Nick

code^express

I sent an email today to customerservice@ryanair.com they acknowledge receipt of my email but was not willing to assist me, instead told me that I should contact ireland or write to :

customer services department
ryanair ltd
corporate head office
dublin airport
co dublin

I also made a call 0871 246 0000, press 5 to speak to customer service but was disconnected after the silly robotic voice put me on hold for 5 minutes (cost me 50p!!!).

sallysaver

Hi,
Just read code express's post. How do Ryanair manage to conduct business? Now it would seem as though the email address doesn't even function in the normal way. The telephone calls I have made using the 10ppm have all 'timed out' after 6m30sec so 70p down the drain each time. I would need mouth to mouth resusitation if I had made a telephone call which cost £25.00 and I would be soooooooooooooooooooo mad. I have had no communication (not even an acknowledgement) as yet, BUT it is only a week since writing and as they seem to have a problem with telephones, fax machines and email, perhaps they are awaiting delivery of Dr.Bull's printing sets to reply.
Don't hold your breath! Sallysaver

Nickski

Think Ryan air should be renamed Hyan dry, seeing as that's how they leave some of their customers!

LB1985

This might give people a laugh... http://www.ryanair.com/site/EN/news.php?yr=06&month=apr&story=cst-en-190406

Barcode

Nickski wrote:

Think Ryan air should be renamed Hyan dry, seeing as that's how they leave some of their customers!

Everything is made clear on the website. I honestly don't understand why people buy a low-cost ticket and then expect the same service as airlines that charge more. I don't agree with some of their practices, but they are clearly stated, and more people should bother to read about what it is they are paying for.

plane_boy2000

Agree. I choose to fly BA most of the time as although they are not cheap they have always looked after me. When flying to Brussels for one night they lost my bags - there was no issue in me spending £100 on some overnight things, and then my bag turned up first thing in the morning at my hotel anyway. They are not perfect, but they have never left me stranded. As I always say - you get what you pay for!