Help-Cant dial out

matt0072

Can recieve calls but cant dial out on my digital cordless phones i get a dialing tone dial the number but get the msg (YOUR NUMBER HAS NOT BEEN RECOGNISED) but can dial out on a corded phone.

i have had the phone line tested twice
i have had a digital cordless phone for 3 years no problems and have bought a new one and thats the same it just all happenned overnight

i have tried turning off all mobiles and appliances including sky box and still cant dial out HELP

thanks in advance

Heinz

Welcome to the MSE forums matt0072.

From what you describe, there's something wrong with the cordless phone or the cordless phone base station. Try dialling a short number like 17070 and see what happens (you should hear an automated voice telling you your phone number).

matt0072

thanks for the welcome and reply

i have tried that number and several test numbers and always get the 3 beeps and the msg the number you have dialled has not been recognised.
i have tried 2 digital cordless phones and both do the same

DVardysShadow

So it is the base station.

matt0072

dont know what it is going to test both base units at my friends house tomorrow so will update then its just so strange that 2 differant phones wont let me dial out with one phone being new

Heinz

Sorry, should have mentioned the obvious in my first reply. Re-boot the DECT base station. Doing that resolved a problem with mine.

matt0072

thanks for the replies

re-booted both phones and just got back from my mates house and both phones worked straight away i am now completly baffled

Heinz

matt0072 wrote: »

thanks for the replies

re-booted both phones and just got back from my mates house and both phones worked straight away i am now completly baffled

Don't be. It's a computer. Computers get confused and occasionally need the electronic equivalent of a clip round the ear - being deprived of mains power for a few seconds.

That's worked for me on Sky boxes, one of my DECT base stations and countless Freeview boxes.

matt0072

tried the on off at the mains ive even took the base unit into the garden still cant dial out (got a laugh of the neighbours)