Praise for Virgin Media

Claire_Bear

Rang them up earlier because we're moving house and want to switch our Virgin Media package to the new place, the guy on the phone was really friendly and nice, managed to get us booked in for Tuesday, despite it being such short notice (some of my friends have been waiting weeks to get switched over with different companies) and we're getting free calls to any 01, 02 or 03 number for the next year :T Definately impressed with how easy it is, thought it was going to be a big hassle

dacouch

Don't speak to soon...

CHR15

I agree, wait until Tuesday arrives along with the installers.

I'm sure it isn't an issue, but you do understand you are signing a new 12 Month contract in the new place?

custardy

when we moved here the VM installer arrived about 10 minutes after me (popped round early as he was nearby)
so he had everything up and running when the van arrived.telly/pc had come in the car with me,priorities ;0

Claire_Bear

Installer came round on time, sorted everything with no problems. Couldn't fault it at all

trevormax

Well they seem to have some good people and some complete morons working in their call centre.

Im currently on a £25/month package and unfortunately didn't have enough money to cover my last bill so the dd bounced. Got a letter the other day asking for £81.

I couldn't understand why at first but upon looking through the bill, it was for the one month I had not yet paid (£25), a £10 late payment fee, payment for the next month which wasn't even due yet (£26 for some reason) and a goodwill amount of £20 ADDED onto the bill. The goodwill thing is because I am upgrading my account but it should have been a negative amount.

So I phone up to ask why it is £81 and the girl sees right away that the £20 goodwill amount has been added on instead of taken off so she proceeds to take it off. But instead of changing the amount to -£20, she just removes it from the bill meaning I have not received the goodwill gesture at all.

So she keeps telling me the bill is £61 (£25 + £10 + £26) but I keep telling her it should be £41 (£25 + £10 + £26 - £20). Every time I tell her she has not applied the goodwill amount propperly she just refuses to accept it and insists the bill is £61. I was on the phone for 10 mins trying to explain this simple error on her part and she just would not accept it. In the end I gave up and asked to speak to a manager.

So I'm on hold for a few mins and she comes back and tells me her manager agrees with her (yeah right). I say "I want to speak to a manger, as in put me on the line with a manager". Put on hold again for about 5 mins and she finally comes back and says her manager now agrees with me and it should be £41.