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Sale of Goods Act. Exact wording advice
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Not sure if you are past the stage of this being any help to you but there are some letters to download on this..
http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
Or you could contact The One Show and see can they get on the case for you!!;)0
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