has anyone got a phone number for lloyds??

kate04_2

i sent a letter to claim my charges back 2weeks ago (financial hardship)

recieved a letter today saying..

'thankyou for contacting us,we're very sorry to hear that you have some concerns, one of my team members will be looking into your concerns and we will respond as soon as we can'

!!!!!!

no mention of charges or hardship

i just tried to ring the number at the top of the letter which is 0845 300 0000 and got through to a VERY snotty woman who sed she cant help me and theres no-one at all to put e through to as theyr not dealing with claims..i explained to her its a financial hardship claim and they are looked at but still she wouldnt help ???

is there another number i can ring and get through to the right people?

Thanks

jos004

Phone LTSB - Andover on: 01264 356535. They are a pain in the a*se, I'll agree. Funny enough there's a member of staff who works at their Andover office, un-cannily named Joanne Pain ( in the ....... )

Send copies of ALL box standard letters, received from LTSB to the FSA.

kate04_2

jos004 wrote: »

Phone LTSB - Andover on: 01264 356535. They are a pain in the a*se, I'll agree. Funny enough there's a member of staff who works at their Andover office, un-cannily named Joanne Pain ( in the ....... )

Send copies of ALL box standard letters, received from LTSB to the FSA.

Thanks very much for your reply.
i have just rang and spoke to someone from there..

she said they sent that letter yesterday to inform us they have the claim and are looking into it and will be in touch within 8weeks?
does this sound right for a hardship case or should it be dealt with sooner?

jos004

kate04 wrote: »

Thanks very much for your reply.
i have just rang and spoke to someone from there..

she said they sent that letter yesterday to inform us they have the claim and are looking into it and will be in touch within 8weeks?
does this sound right for a hardship case or should it be dealt with sooner?

All hardship cases should be dealt with immediately, but LTSB and Abbey seem to think they are above the law. I received a letter from LTSB today; same reply as you. Apparently, the FSA are compiling evidence against LTSB re: bank charges since the hardship waiver was introduced; repeat ' box standard ', letters sent to customers.

jos004

...some letters I sent the FSA a couple of weeks ago, were passed onto the LTSB supervisors, at the FSA.

natweststaffmember

jos004 wrote: »

All hardship cases should be dealt with immediately, but LTSB and Abbey seem to think they are above the law. I received a letter from LTSB today; same reply as you. Apparently, the FSA are compiling evidence against LTSB re: bank charges since the hardship waiver was introduced; repeat ' box standard ', letters sent to customers.

The bank have 8 weeks to deal with a complaint from the point that they receive it, hardship cases are no different to this basic part of the process.