Eon - Summons Threat

jasmin10

I really need some help. I moved my gas from Eon to British gas. When I got my final bill from Eon it was estimated, so I phoned them and gave them the reading that I gas to British Gas to start from.

Eon said that as it was different from what British gas had given them that they would have to raise a dispute with British gas and not to worry about the bill as it would be put on hold until the problem was sorted in around 6 weeks.

A few weeks later I received a reminder, so I phoned them to let them know that I had been told to ignore it as they were disputing the reading with British gas. They said that British Gas had never replied to their request and that it was now up to me to chase BG asking for them to get in touch with Eon, I said no as I see this as their job and that they should escalate their request. I then asked to be put through to the supervisor. I explained the situation and he confirmed that yes they should escalate the matter with BG and to not worry about the bill as it would take a further 6 weeks.

Today in the post I have received a final demand saying that if I don't pay within 7 days the debt will be passed to a debt collection agency and a court summons would be obtained and result in a CCJ.

I've never had anything like this and I immediately blew my top. I got straight on the phone and spoke to someone and explained the problem and how angry I was as this was the reason I moved from e-on - their incompetance. She said that she can't get through to anyone at the moment and that she should get someone to ring me today.

What on earth do I do, I obviously need something in writing as I don't trust their word but I am now worrying that I only have 7 days to sort it out. Do I just pay it and then try to recoup whatever the amount is.

E.ON_Company_Representative:_Helena

Hi jasmin10,

I'm so sorry to hear of the troubles that you are having, this should be a simple dispute to sort out.

They should have raised a dispute called an ARD, this means agreed read dispute, it can take number of weeks to resolve but all follow up should stop as soon as this is raised.

Have you been asked for an up to date reading, to back up the reading you have given as the final read?

It makes me think that something has gone wrong if you are still getting the follow up letters.

I would now ask for this matter to be escalated and follow the complaints procedure.

Helena

jasmin10

Hi Helena, I have found the Eon complaints procedure and called one of the complaint advisors. He said the same as you in that I shouldn't have received any more letters until it had been sorted. He said that the difference is 100 units and equates to around £40. He said he needs to speak to his supervisor and call me back in 15mins. Lets hope he can keep his word.

Thank you for your advise.

E.ON_Company_Representative:_Helena

Hi jasmin10,

It does sound like something is happening, suppliers do have a threshold on the difference of the amount of units, before an ARD can be raised.

If your dispute is under the threshold, they may be able to just re-bill the account, this may also be the reason for the ARD not being raised correctly, and therefore receiving the follow up letters.

Let me know if you need me.

Helena

DVardysShadow

jasmin10 wrote: »

Today in the post I have received a final demand saying that if I don't pay within 7 days the debt will be passed to a debt collection agency and a court summons would be obtained and result in a CCJ.

Whether or not a CCJ would be obtained is down to the strength of their case. If you have bills with readings covering the change of supplier, then it should be straightforward to defend in court. I would just write 1 letter pointing out their mistake and let them bring it on.

shinjukumaster

This apparent bullying by utilities is a bigger problem than people realize. I've had to act on behalf of a number of OAP's who have felt very threatened, and intimidated, by letters from most of the main utilities.