Query after installing Zone alarm Internet Security Suite

polybear01

I purchased a copy of Zonealarm Internet Security Suite 2005 (CD version) from Amazon and have installed it o.k. by using the licence number contained within the CD case. I've also registerd with Zonelabs so i get the updates. When I open Zonealarm Security Suite and click on the "Product Info" tab I get the following information:-

"Support and Update Information: Your product update service subscription expired on 30/03/2006 (Note: this is the date when I first installed the CD)
Your Zonealarm Security Suite service expires in 345 days".

"Registration: The copy of Zonealarm Security Suite was registered on 02/04/2006".

The Licence number shown is the same as I entered when installing the CD.

Everything seemed fine at first, but then I started getting a Zonealarm message telling me the following:

LICENCE EXPIRED
IMPORTANT SERVICE EXPIRATION NOTICE
YOUR ANTI-VIRUS AND ANTI-SPYWARE SUBSCRIPTION HAS EXPIRED
ALSO EXPIRED: PRODUCT UPDATES, SUPPORT, SMART DEFENCE ADVISOR, PARENTAL CONTROL

"YOU WILL NOT RECEIVE THE LATEST DEFINITIONS TO PROTECT AGAINST NEWLY DISCOVERED THREATS"

THE SCREEN THEN INVITES ME TO RENEW MY ZONEALARM.

At the moment I still appear to be getting automatic updates, but why does it tell me my "service subscription expired on 30/03/2006?" I've not seen the LICENCE EXPIRED message recently though.

Many Thanks.
Polybear.

David_B_2

I use Zone alarm but am no expert and have not see this before, I would go straight to the 'Zone alarm support' instead of us trying to guess the answer.

http://www.zonelabs.com/store/content/support/techSupport.jsp?dc=12bms&ctry=GB&lang=en&lid=ts_home

Chippy_Minton

See this reply ===> http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=37395

polybear01

Hi, thanks for the replies; the last message was very useful as it's exactly the same problem I've been getting. Looks as though i need to uninstall & re-install to sort the problem.

Polybear01