clever virus

brook123lyn

Hi there
have got a virus that won't let me down load any maleware/spyware free sites but steps in to block it with the following:

We are sorry but your query looks similar to requests from a computer infeñted by viruses or spyware applications.
To protect our users, we can't proceed with your request at the moment.
We will restore your access as quickly as possible, so try again later.
Meanwhile, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your system is free of viruses and other malicious software.

have got symantec anti virus updated and run but it is not registering a problem. I'm not brilliant with computers but have got rid of previous problems on family computer with maleware after following directions from sticky on here but any ideas how I can fight this one off- any help would be gratefully received- i have googled and tried to install what has been suggested but the virus won't let me access the right page etc.

thank you sooo much for any ideas

lemonslap

access safe mode (F8 when windows is booting) then select from the list safe mode with networking, you should now be able to access the webpage to download malwarebyte

andy2004

ok, can you access your emails ok, I could email you the malwarebytes and hijackthis.

brook123lyn

thanks for your replies
have tried safe with networking but I can't sign in with username and password; am i doing something wrong there?
can't access email account via this computer- could i download to family one, save to stick and then upload to this?
thank you again- so frustrating,

Marty_J

Can you download Malwarebyte's Anti-Malware from this link?

andy2004

brook123lyn wrote: »

thanks for your replies
have tried safe with networking but I can't sign in with username and password; am i doing something wrong there?
can't access email account via this computer- could i download to family one, save to stick and then upload to this?
thank you again- so frustrating,

Yep, any email you can get, and be able to save the file attachments
yahoo mail, google mail, other email. or through outlook express.

brook123lyn

thanks MartyJ but the link opens up as a plain IE page- whenever I get to what seems close to a solution IE says theres been an "exception" and closes the internet down- am going to try and download malewarebytes to usb from this computer and try to upload to laptop- bet the little !!!!!! is reading my mind now!can't do this til later though- kids to feed and must stop getting obsessed!!
I do appreciate your help experts.

any other ideas - i'd be willing to try anything if it doesn't work-

thank you - vitual beer for you all

aliEnRIK

Go into SAFE MODE WITH NETWORKING
Download FIREFOX

Use firefox to download malwarebytes from here ~
http://download.softpedia.com/dl/d7b40efc36c11067c06480b7bc77a03e/4a84478d/100081598/software/antivirus/mbam-setup.exe

Assuming it does then youll probably need to RIGHT CLICK the downloaded file and RENAME it to be able to install it
Once installed UPDATE (if you can) then run a FULL scan

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

fuzzball172

if you cant sign in to safe mode, then try the username 'administrator' and leave the password blank.
If that doesn't work do you have access to a working internet connection and a CD writer? download Trinity rescue kit and burn it to a disk, then follow these instructions to reset the admin password. You should then be able to log into safe mode, then run malwarebytes.

Lee

thecableguy12

i had the very same problem very nasty virus download combofix it it will fix the problem, let us know how it turns out

brook123lyn

thank you gents (and any ladies?)
was scared by the combofix looked very complicated for me so held fire and under " infected pc" post today went through the bleeping computer links and 4 step .voila - the little !!!!!!'s been neutralised!!!
it was a horror and although i did try some of your ideas I think the fact it is a work computer and had some things i could and couldn't do, not being the administrator, left me dangling. again many thanks, really appreciated your help
cheers and a beer!!