Follow up to 1st neg

justevi

Are you aware that you can reply to feedback on ebay adding your comments? May be worth adding something like 'wasn't aware of hole and buyer ignored requests for a photo etc'. I would do that then forget it and put it down to experience.
I think sometimes people try to con refunds. I know someone who sold an expensive dress which had been worn once and was def in as new condition. Buyer left neg saying it was a disgrace and not fit to wear. I know for a fact this was not true but what can you do? If these people are asked to prove and backed into a corner all they have to do is inflict the damage they claim was there already. Maybe item doesn't fit when they got it or doesn't suit them so they need an excuse to get money back??

continualdiamond

Yes i replied to the neg feedback. I wanted to make sure people knew the right story. Im not as upset about the neg as i 1st was anymore, especially as i sold other items at the same time as these jeans and all other buyers have left me fab comments.

They were so quick to leave the neg and not provide evidence of the hole that i suspect if ebay still had it that sellers could leave all 3 possible feedbacks they wouldn't of neg that quick. Knowing i can't leave them anything but positive feedback would of been reassuring to them.

I didn't even give them the satification of any feedback.

If the item didn't fit or wasn't right for them its a lot of effort to go to these extremes to get a refund. I'd just re sell it, i've bought items off ebay that haven't been right and just re sold them, you sometimes get more money for it that you orginally paid anyway.

NeilJung

The reason the buyer wasn't refunded by Paypal was in how they described the article in the SNAD dispute, as you can see from the Paypal decision. They must have put "Not fit for use" and in that case too bad for them as Paypal don't consider "quality of the items", only that it is "Not as described". Paypal just judged the claim based on their exact wording and rules for SNAD and those rules do not imply that an item must be "fit for use". I don't think a lot of people are aware of that.

EDIT: Of course Paypal disputes are not always an exact science, but it helps to pay attention to the exact wording.