sar for everything including telephone call recordings

ianian99

Im not claiming back bank charges , infact not claiming back anything. I have a dispute with insurance company and would like to do a sar for all info on their system along with all call recordings they have made.
What I am wondering is what template would I use?

natweststaffmember

ianian99 wrote: »

Im not claiming back bank charges , infact not claiming back anything. I have a dispute with insurance company and would like to do a sar for all info on their system along with all call recordings they have made.
What I am wondering is what template would I use?

If you go to the Information Commissioner's Office website it has details plus a suggested wording for a SAR or alternatively you can alter the bank charges one on here to suit your requirements.

ianian99

But do i specifically need to ask for the call recordings seperately in the sar?

natweststaffmember

ianian99 wrote: »

But do i specifically need to ask for the call recordings seperately in the sar?

You simply ask for the information that you specifically want.

esmerellda

Something like this added to a standard SAR?

I would be grateful if you would provide the following: -

• Full copies of all contracts which you believe exist between myself and your organisation, including copies of any documents you hold in support of same.

• Details of the identity of any individuals or organizations who have provided you with my personal information together with copies of any letters of instruction provided by them, or any contracts entered into between yourselves and the third party, and the relevant dates to which those contracts related.

• Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

• Full details and copies of any documents upon which you relied when you have provided my personal or financial information to any individual , organization or third party.

• Full copies or transcripts of any telephone calls, computer logs or database records kept in relation to myself or in relation to my financial or personal information.

• Full copies of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial information, or which pertains to myself.

• Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.

• Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorized officer of your company, confirming the dates and methods of destruction of this data.

• Full hard copy print outs of any of my personal or financial information held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

• Your registration number with the Information Commissioners Office.

• Your Consumer Credit License number.

ianian99

thank you.