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Problems signing up to BT from another provider, anyone have problems?
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If you have a new number allocated and an engineer is booked then you will get charged to reconnect.
You need to cancel the order and insist that your line is a working line and should be free to transfer.
Call 01324452696 . This is direct to customer options team at BT. Explain you line is working and you want to return to BT but have had an order placed for a new line instead of a transfer.
Ask them to esculate to resolutuions team if you have any issues.
I got a call back from BT customer support and they've had to make a brand new order as the mistake couldn'tbe corrected. The only problem is now they can't order the broadband part until they get a line so because of their mistake the broadband is now going to be delayed. They have said they will make it a prority case but at the end of the day it's their mistake and we're paying for it.....:mad:0 -
hi there
Pm me the new order details see if we can do something for you regarding Broadband
Stuart
BT Support“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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