Recorded delivery item returned - What to do next?

purrrcat

Hi all

Just a quick bit of advice please.
I sold an item on ebay and posted out on 30th July. The item was returned today, marked not called for - obviously the buyer did not uplift from the Post Office or the postie did not leave a card.
I always mail the buyer supplying the tracking number as soon as I post out any items, so she did know it was on its way.
My question is, what should I do next, I have emailed the buyer to let her know it is returned, but do I ask for additional postage to send again or is it better to resell the item and refund the buyer? Obviously I don't want to be out of pocket so can anyone give me any advice?

Thanks in advance

Beth

Premier_2

If you refund the buyer, you will lose your ebay fees as well of the cost of postage you have incurred.
There is a way to obtain your fvf back, but that relies on the buyer co-operating to a mutual, and with their current history they may well 'forget' to do that too or may easily hit the wrong buttons.

The buyer needs to either pay for the re-posting or should agree to a refund less a re-stocking fee (i.e. the original sale price, less postage + packing, less fees incurred)

It's unlikely the buyer could successfully file an item not received claim as the online tracking shows delivery was attempted.

purrrcat

Thank you. I didn't realise that RM showed those details online. Think I will try the refund less re-stocking route as I have the feeling I will be playing posting table tennis otherwise.

custardy

Premier wrote: »

If you refund the buyer, you will lose your ebay fees as well of the cost of postage you have incurred.
There is a way to obtain your fvf back, but that relies on the buyer co-operating to a mutual, and with their current history they may well 'forget' to do that too or may easily hit the wrong buttons.

The buyer needs to either pay for the re-posting or should agree to a refund less a re-stocking fee (i.e. the original sale price, less postage + packing, less fees incurred)

It's unlikely the buyer could successfully file an item not received claim as the online tracking shows delivery was attempted.

at this time the tracking (should) will show the item is delivered but from the senders delivery office
there is a full track
attempted delivery
held
not called for
returned to sender
delivered

however this isnt available on the customer site