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Tmobile
lemonjelly
Posts: 8,014
Forumite
Completely agree with you about t-mobile. Their customer service is rubbish!
I have a PAYG with them. Since I got the phone, I have had no internet access from the phone. This is almost 2 years now. Given them repeat opportunities to rememdy - no success.
They send me offers by text, yet when I reply, a text comes back saying that I'm not eligible for that offer.
They've not refunded any of the VAT on the top ups I've made.
I have had calls to their customer services team cut off part way through. s they know who they're talking to I'm suprised they cannot be bothered to call back!
They also set up the account in a wrong name, & it took them 12+ months to fix this!
Tmobile are rubbish.
NB typed half of this on another thread in response to another MSE-er, then realised it should be here!
In addition to the above tmobile selected me for an independent researcher to contact me regarding "my experiences". I gave them the full story. The "independent" researcher seemed unimpressed. I'm suprised t mobile didn't get in touch following the researcher passing on how dissatisfied I was!
I have a PAYG with them. Since I got the phone, I have had no internet access from the phone. This is almost 2 years now. Given them repeat opportunities to rememdy - no success.
They send me offers by text, yet when I reply, a text comes back saying that I'm not eligible for that offer.
They've not refunded any of the VAT on the top ups I've made.
I have had calls to their customer services team cut off part way through. s they know who they're talking to I'm suprised they cannot be bothered to call back!
They also set up the account in a wrong name, & it took them 12+ months to fix this!
Tmobile are rubbish.
NB typed half of this on another thread in response to another MSE-er, then realised it should be here!
In addition to the above tmobile selected me for an independent researcher to contact me regarding "my experiences". I gave them the full story. The "independent" researcher seemed unimpressed. I'm suprised t mobile didn't get in touch following the researcher passing on how dissatisfied I was!
It's getting harder & harder to keep the government in the manner to which they have become accustomed.
0
Comments
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Sounds like you've been having a really bad time of it with them!
What PAYG handset is it you have and have they said why they cant get internet setup on it?0
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