buyer did not recieve item

louby-lou-lou

I sent out an item to a buyer she only paid £8 and it is roughly worth £15 she first contacted me to say that if the item gets sent back to me could i post it back to a different address and she will re-pay postage. I enquired as to why it would get posted back to me and she replied that she moved out of her house for a little as she had builders in so she wouldn't be there to get the parcel. Many polite emails sent back and forth to each asking how it is getting on, has it turned up yet etc i even contacted the post office about it but i haven't had a reply from them yet. She contacted her sorting office serveral who say it isn't there.
I have proof of posting but nothing else. She has now sent me an abrupt email saying that it must have been returned back to me and i am to post it out to her.
How can it come back to me? my address is not on the parcel as it wasn't sent by recorded delivery or signed for. she will be demanding her money back but it isn't my fault she was away from home anyone could have it. What can i do?

mrcol1000

All letters and parcels should have a return address on regardless of how its sent. If the item could not be delivered and there is no return address it will may be opened to see if there is any address inside. If there is no address inside the item will sit in an office for a while and then be auctioned off for charity or destroyed. I would put in a claim form for a lost item and hope that they return the item to you. Regardless of what happens your going to have to refund the buyer. You should put some kind of return address on all your items for this reason!

louby-lou-lou

Well i will def put my address on in future but i never have before and all parcels i have recieved have never had the sellers address on either. It just makes me mad a i have proof of posting it is not my fault she was away from home at the time she should have given me a different address in the first place. I have just been to the sorting office. It is not there and they say that it was def delivered therefore she is either pulling a fast one or it was stolen from her address.

She told me that mine was not the only parcel to go missing but she had 2 the same week dissapear. She only has 4 feedback and one is neg saying she bid in error.

Smits

It's her own fault if she cannot provide proper addresses. She obviously new there may be complications for her to make a suggestion that it may be returned. Perhaps she's lying and uses the 'it may be returned' to get free things.

After one or two parcels go missing, she should realise and take action, passing the blame onto the seller is just avoiding the facts. Don't refund her and let her make a paypal claim if she wants. If you have proof of postage you should be alright.

cyberbob

Proof of posting is what it says Proof of posting not delivery. IF there was no return address it is most probably lost. Royal mail dont consider a parcel lo9st for 15 days. You will have to refund your customer (if you dont a paypal claim will make you) So refund then claim to royal mail for your losses using proof of posting

cyberbob

Smits wrote: »

Don't refund her and let her make a paypal claim if she wants. If you have proof of postage you should be alright.

No you wont Paypal require proof of delivery. An online signature. With proof of posting you will lose the claim. All proof of posting does is cover you the sender to make a claim up to £39 for loss damage. Paypal do not accept proof of posting as evidence of delivery (because its not) Dont let it go to a paypal claim as then the buyer will definatly give you a negative. If you refund with no problems and apologies this can sometimes be avoided

From the paypal site

Proof of delivery is documentation from a legitimate shipper that shows the item was delivered to the recipient. Proof of delivery should be in the form of an online tracking number that, when verified online, shows the date the item was delivered and the address to which the package was sent.