Unable to open firefox (solved)

DCFC79

Ive just done a re install of xp and installed firefox but when i try and open it i get a message saying Firefox is already open and i should close it, stop the process or restart the machine to open firefox. Ive checked task manager and there's no firefox.exe processes open so i restart and it still doesnt help. Anyone got any ideas, ive tried to reinstall firefox and its the same.

culpepper

try going into C:\documents and settings\*yourname*\Application Data\Firefox\Profiles\
and remove the folder in there to somewhere else.
Then try. It should make a new folder. If it doesn't work, nothing lost as you can put the removed folder back again.

Blackpool_Saver

I used to think firefox was great now I have this problem too, so do a few of my friends. We have moved on to chrome

kwikbreaks

Have you used TaskManager (ctrl-alt-del and click task manager to start it) to see if a firefox process is running or not. If it is try terminating the process and see what happens.

GalaxyTramp

DCFC79 wrote: »

Ive just done a re install of xp and installed firefox but when i try and open it i get a message saying forefox is already open and i should close it, stop the process or restart the machine to open firefox, ive check task manager and theres no firefox.exe processes open so i restart and it still doenst help, anyone got any ideas, ive tried to reinstall firefox and its the same, only thing ive not tried is to download an older version of firefox and see if that works

Try starting Firefox in safemode. You can do this from Start - All Programs-Mozilla Firefox-Mozilla Firefox (Safe Mode)

GT

DCFC79

kwikbreaks wrote: »

Have you used TaskManager (ctrl-alt-del and click task manager to start it) to see if a firefox process is running or not. If it is try terminating the process and see what happens.

ive checked this as per my OP, ive checked it again just now and theres no firefox application running

DCFC79

GalaxyTramp wrote: »

Try starting Firefox in safemode. You can do this from Start - All Programs-Mozilla Firefox-Mozilla Firefox (Safe Mode)

GT

ok then what would i do in safe mode

aminchom

Out of interest are you running zonealarm firewall as well. I had a similar firefox problem and after a long search discovered this incompatability. I changed to comodo firewall and solved the problem.

DCFC79

aminchom wrote: »

Out of interest are you running zonealarm firewall as well. I had a similar firefox problem and after a long search discovered this incompatability. I changed to comodo firewall and solved the problem.

nope not ZA, im using pc tools and avast, its beginning to annoy me now

Manty

I had this once, after an update to a newer version, where not even Firefox Safe Mode worked, I had to delete my Firefox profile which is normally kept in your user settings folder.

Quick way to test is to setup a new user on your machine, logout and login as that user - does Firefox load OK for that user? If so then it's a profile issue.

I'd then consider renaming/moving your Firefox profile folder to some other location and let it regenerate a new one...

See here for info: http://support.mozilla.com/en-US/kb/Profiles

But backup the folder and then rename it rather than deleting it, as then you can retrieve bookrmarks or other settings files from there later if need be.

Edit: sorry didn't see the 2nd post that already suggested this. :rolleyes:

DCFC79

I had a look and i found this, http://kb.mozillazine.org/Profile_in_use, i may have caused it by messing around with the bookmarks folder which im trying to get back into use