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Second Attempt Bt Blocked 18185

norwichman_2
norwichman_2 Posts: 14 Forumite
in Phones & TV
My Parents have changed from BT Basic to the full BT service. But when you try and connect to a override provider you get a message saying they are still with BT Basic.

I Have posted already and have sent two private messages to the BT but still no luck.

Help

Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Norwichman,

    Can you drop me a PM with the account details and I will investigate to get this sorted?

    I'll look forward to hearing from you in the near future.

    Kind regards,

    Robbie
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • norwichman_2
    norwichman_2 Posts: 14 Forumite
    You have exceeded your private message quota. I cannot send a message until you clear out some of you old messages

    Neil
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Neil,

    I have cleared the messages. You can send the PM now. Apologies for not being able to send the message originally.

    I will look forward to hearing from you soon.

    Kind regards

    Robbie
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • norwichman_2
    norwichman_2 Posts: 14 Forumite
    Got a reply from the BT Representaive. He told me my father was on BT Basic and therefore the line was blocked. HELLO we have switched from BT basic in may. The on-line billing is no longer for BT. On line the account is described as Unlimited UK Evening & Weekend Plan. Please can we have the line unblocked. Does any one know how to get this resolved.

    Neil
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    As BT company representative on here has failed, your next option is escalation - [EMAIL="ian.livingston@bt.com"]ian.livingston@bt.com[/EMAIL]
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Norwichman

    I can see that this account has been upgraded from BT Basic for quite some time now. I'm sorry that this problem hasn't been fixed yet.

    I am escalating this internally for you and we are working to get this resolved asap.

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • norwichman_2
    norwichman_2 Posts: 14 Forumite
    Oh does any one in BT know what they are doing? Line still blocked.
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    hi Norwichman

    Have dropped you a pm hopefully this will fix this error that has been happening with your parents account, let me know if problems persist.

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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