anyone got an email address for BT

red_devil

I need to discuss bill.

Im sure I have emailed before. The website is a bit of a minefield though. I cant see a clear contact email?

Thanks.

toepazz

:rolleyes: Don't know if this will help, but I recently submitted a query online and got an email response from [EMAIL="residential.services@bt.com"]residential.services@bt.com[/EMAIL]

elsien

I can only see the contact form - if you go through the various options, it will email the webform to the correct department, depending on what your issue is.
http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_contact.php

That's all it says on the back of the bill as well, and the same for any complaints. Looks like the webform might be the only option.

toepazz

It's free to call them:

Telephone number
0800 443 311
Opening hours
24 hours a day, 365 days a year

Calls to 0800 numbers are free from a BT line. All calls made to BT and from BT may be recorded to help us give you a better service

Heinz

toepazz wrote: »

:rolleyes: Don't know if this will help, but I recently submitted a query online and got an email response from [EMAIL="residential.services@bt.com"]residential.services@bt.com[/EMAIL]

I received one from [EMAIL="residential.billing@bt.com"]residential.billing@bt.com[/EMAIL].