Amazon buyer claiming not received

Caseyface

Hi

I have used Amazon for years, for the first time yesterday a buyer contacted me to say 'Where's my dvd it's been nearly 2 months'

My first thoughts were 2 months??? Why are you only contacting me now? I emailed him to say when it was dispatched and to ask why it has taken 2 months to report that he hasn't received it.

He replied with something along the lines of he doesn't have time to email blah blah.

Anyhow he's asking for a tracking number now, i don't have one, it's never been worth my while to send recorded on there. What do i do now? Can he chargeback?

Thanks

cyberbob

You'll have to refund if you have no proof of delivery. Amazon will side with him

lilmiss1982

This sound very odd waiting 2 months before contacting you.

Do you have proof of postage so you can claim back your money from royal mail if he never recieved it.

I think you'll be forced to refund.

Halloway

Some berk from Italy once waited nine months before informing me that a CD I'd sold him had not arrived.

flipper_2010

I had one on Amazon that waiting a month to say it hadn't arrived, then ruined my 100% feedback even though I gave her a refund!