faulty goods

julieselz

Can anyone help with what I can do regarding a dvd box set I bought from smartpend cash back site. The link they gave me was for sendit.com the dvd arrived and had duplicate discs from series 2 but missing discs from series 1. I did not keep the receipt that came with it but on my bank statement it clearly states that sendit.com took the payment. Sendit.com are saying they have no record of any transaction to my address and that I need to contact smartspend. Smartspend are saying it is the retailers problem and to contact them. This has now been going on for 6 weeks. Just wanted to know if there is anything I can do or have I lost my hard earned cash by foolishly throwing away the receipt. .

vicshippers

Didn't they send you e-mail confirmation?

As sendit.com have taken the payment, I would have thought that you are their resposibility. Try calling them again with references from smartspend if possible.

At worst you could do a creditcard chargeback?

derrick

Sorry to be harsh, but why the hell do people throw away receipts, especially so soon after receiving goods.

It makes it so much easier re any problems later!

julieselz

vicshippers wrote: »

Didn't they send you e-mail confirmation?

As sendit.com have taken the payment, I would have thought that you are their resposibility. Try calling them again with references from smartspend if possible.

At worst you could do a creditcard chargeback?

No I dont have any e-mail confirmation unfortunatley. What is a creditcard charge back. It was a visa debit card I used. Thanks for the the reply.

julieselz

derrick wrote: »

Sorry to be harsh, but why the hell do people throw away receipts, especially so soon after receiving goods.

It makes it so much easier re any problems later!

Beleive it or not I always keep receips have them for everything I buy but unfortunatley for me the one thing I ordered that needs returned I have missplaced the receipt for it. I am going to try contacting trading standards because surely if I have it in black and white on my bank statement that is proof enough that I actualy bought the dvd.

bingo_bango

Nowhere in the legislation does it state that you need a receipt. The legislation DOES say that if requested by the trader you should be able to provide a reasonable proof of purchase. In that case, a bank / CC statement showing the transaction with Sendit is ample proof.

derrick

julieselz wrote: »

What is a creditcard charge back. It was a visa debit card I used. .

http://www.visaeurope.com/pressandmedia/newsreleases/press371_pressreleases.jsp

http://whatconsumer.co.uk/visa-debit-chargeback/

http://www.which.co.uk/advice/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-visa-debit-cards/index.jsp

julieselz

bingo_bango wrote: »

Nowhere in the legislation does it state that you need a receipt. The legislation DOES say that if requested by the trader you should be able to provide a reasonable proof of purchase. In that case, a bank / CC statement showing the transaction with Sendit is ample proof.

thanks for the help, i,ll send them a copy of my bank statement and hopefully get some joy from that, thanks again