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Help Please!! Infected Laptop?

Crescendo_2
Crescendo_2 Posts: 151 Forumite
in Techie Stuff
Hi
Please can someone help?
My O/H laptop is saying that it is infected (big time in my book!)
An alert is onscreen saying that we must download/install something to remove this threat asap!
A 'box' which is headed 'Windows Security Alert' with an orange logo(badge) is urging us to 'remove all'
We are running Avast and Zone Alarm but we have had no indication from them that anything is wrong.
It seems to be something to do with 'My computer Online Scan' but we haven't a clue what this is.

Please help and advise what we should do.
Any help would be appreciated muchly!
Cres

Comments

  • Wherryman
    Wherryman Posts: 206 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    edited 8 August 2009 at 8:42PM
    Don't download anything.

    Use Ctl Alt Del all pressed together to open the task manager and end all the running tasks, this should stop all the nagging screens.

    I had a similar 'Alert' earlier today and am currently scanning the PC with:-
    Malwarebytes free version
    http://www.malwarebytes.org/products.php

    Avira AntiVir Personal - FREE Antivirus
    http://www.free-av.com/en/download/index.html
  • Crescendo_2
    Crescendo_2 Posts: 151 Forumite
    Thank you :beer:- so is it just a scam? Do I have to do anything to make sure its gone?
  • Wherryman
    Wherryman Posts: 206 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Well yes it could be an attempt to trick you in to downloading a virus, worm, Trojan or similar nasty.
    Update your anti virus/adware (Avast) and do a complete scan.
  • patman99
    patman99 Posts: 8,532 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Well done you for not simpley clicking on the link. It really is amazing how many people outthere are dumb-enough to click on through.
    Never Knowingly Understood.

    Member #1 of £1,000 challenge - £13.74/ £1000 (that's 1.374%)

    3-6 month EF £0/£3600 (that's 0 days worth)

  • Strider590
    Strider590 Posts: 11,874 Forumite
    Wherryman wrote: »
    Well yes it could be an attempt to trick you in to downloading a virus, worm, Trojan or similar nasty.
    Update your anti virus/adware (Avast) and do a complete scan.

    Sounds like the one that asks for £60 for a life time subscription to some fake antivirus or antispyware, they then hit your credit card 3 times for that £60.
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

    <><><><><><><><><<><><><><><><><><><><><><> Don't forget to like and subscribe \/ \/ \/
This discussion has been closed.
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