Carphone Warehouse - Argh!!!

skylight

Ordered a phone last week - they tell me today that they will not deliver to the specified delivery address under the data protection act! (!!!!!!??)

I cannot have it delivered to work as it is not an open office (actually someone elses home address!) and not to an alternative carphone wasrehouse either because that defeats the object of a delivery service surley???

Then I am told it will take over 3-5 days for my money to be returned to me!

So. The website allows a different delivery address )and the girl on the phone just said "thats right") but they will not actually deliver to an alternative delivery address (?). Then it takes them almost a week to tell me this (after I called up chasing it!). To rub salt in the wound, it is going to take almost another week to return my money.


Imbeciles.

I wanted the phone delivered to my mother in laws. She only lives 2 streets away. Ah well. I kind of understand about they want to protect themselves from fraud - but not when I am genuine and it took a week to flammin tell me!

Useless customer service here.

cantcope

Check your refund amount. My mother bought a phone from CPW which included £10 FREE credit. However when she returned it the next day as she couldnt understand how to work it and the phone in general was not suitable for her they only refunded the cost of the phone, deducting the £10 FREE credit!!!

They said it was because she could have used the credit and its in their t&c's that this will not be refunded. She never even worked out how to send a text let alone make a call.

Anyway, i checked their t&c's and it does not mention this anywhere. Called the store, got told the same rubbish, spoke to the manager got fobbed off again.

Spent £6 on calls to CS and demanded to speak to the manager who tried fobbing me off again. When i asked him where in their T&C's it mentioned no refund of FREE credit he said it wasnt written down but thats just something they did!!!

Finally managed to get him to back down after telling him how outrageous i thought this was and would it standup in court.

Mum is still waiting for cheque 4 weeks and 5 more phone calls later

CPW suck