halifax red letter

cinderella46

Hi everyone

I am new and sincerely hoping someone out there will really help me, my son recently came out of the army after serving a bad time in iraq, obviously you cannot nip to the bank when it suits, it kept going up and up until it got to 300 and asked me if I could pay it off for him until he got sorted. I said ring the bank and ask what the overhaul payment would be to shut down the account, he rang first it was 223 then rang back a second and third time within 40 minutes it ended up being 375?????????
how on earth they got to that we will never know, we wrote the letter of this site, and sent the £10 for 6 years statements 2 weeks went by they cashed the check another few weeks no statements, rang them they said they had no letter, they lied they cashed the cheque, what do I do now, they have sent a debt collection letter for £1,383 this is crazy it will send my son over the top, oh please can someone help me I dont earn nowhere near that in a month, please help

cindy46

oliviasmummy

cinderella46 wrote: »

Hi everyone

I am new and sincerely hoping someone out there will really help me, my son recently came out of the army after serving a bad time in iraq, obviously you cannot nip to the bank when it suits, it kept going up and up until it got to 300 and asked me if I could pay it off for him until he got sorted. I said ring the bank and ask what the overhaul payment would be to shut down the account, he rang first it was 223 then rang back a second and third time within 40 minutes it ended up being 375?????????
how on earth they got to that we will never know, we wrote the letter of this site, and sent the £10 for 6 years statements 2 weeks went by they cashed the check another few weeks no statements, rang them they said they had no letter, they lied they cashed the cheque, what do I do now, they have sent a debt collection letter for £1,383 this is crazy it will send my son over the top, oh please can someone help me I dont earn nowhere near that in a month, please help

cindy46

speak to your bank to get details of who and when cheque was cashed in mean time phone customer relations on 08457253519 all calls are recorded do you know who you spoke to roughly what date and what time. did they do security im assuming so if they gave you a figure it will have to be your son who phones though.