JSA Refused...and I'm confused!!! Help please

BeenieCat

dugdale wrote: »

Beeniecat.

In response to your post

point 1)
Where is the proof that it was the Jobcentre that made the error with the ops NI contributions information? Have you inside information on the op's claim or are you simply making an assumption that it was the Jobcentre's fault?

point 2) Didn't the "airhead" give the correct information to the op when he first phoned the Jobcentre? surely he shouldn't be called an "airhead for providing the correct information"

point 3) see points 1 & 2

point 4) see point 1

There's no proof over a public forum and i only post based on what's in front of me.

If OP has the correct info then he obviously wasn't asked for it when applying for JSA since they don't have it! So my assumption is that yes, the JC made the mistake.

Point 2, i didn't defend OP's right to call JC staff airheads, but i also don't care or judge why he did as he's obviously a little stressed about the situation, so taking it out on those who work there, over a public forum (not their face) isn't a big deal to me.

richardwhite

dugdale wrote: »

Hold on for a second, let me get this righ. Someone, somewhere has made an error with your national insurance contribution details.

You telephoned the jobcentre and an "airhead" asked for a copy of your P60 so the Jobcentre staff could correct this error that was made by someone else.

You ranted and raved on this forum then contacted the jobcentre again. They once again asked you to bring in copies of your P60's so that they could attempt to solve this problem that wasn't of their making and you then post that you're going to let them know exactly what you think of them.

I would suggest that perhaps you should be personally thanking the Jobcentre staff for going above and beyond their call of duty by helping you with your problem rather than criticising them on an internet forum and, presumably in person tomorrow.

First of all I came here to seek help for a problem that I couldn't get an answer for from the jobcentre. When I received the letter stating I wasn't entitled to JSA it stated I could telephone and get a detailed explanation. When I attempted to do this, all I got was what was already infront of me on the letter, word for word. I have now been waiting over 3 weeks and been to the jobcentre 3 times and still haven't got what I am legally entitled to. You believe this is good service?

I have worked full time since I was 16 and now, approaching 25 I have been made redundant for the first time. From where I stand I am more than entitled to 'dip into' that big pot of NI that I've paid without fail over the past 8-9 years.

To add to this I have a young family to provide for. Im already stressed out beyond belief, not only through the fact that I can't find a job but also because I'm bored to tears every single day. At a time like this, claiming a benefit that Im entitled to should be easy, not adding extra tension to my life.

It's prehaps easy for an outsider like yourself to sit back and think I over reacted about the situation but if you could see exactly what I'm going through I doubt you would be so judgementative.

Who ever has made this error is at fault. I don't know who this is, but for me as a member of the public, the jobcentre is my point of contact with regards to this matter. So Im perfectly within my rights to vent my anger at them.

Lastly, I attended the jobcentre this morning with my P60's and told them what I thought. I requested to speak to someone in authority and they apologised, unreservedly. Do you still think it's nothing to do with them? If so why did he apologise? Having said that I still have no answers, they couldn't tell me when I would hear from them. They couldn't tell me if it would be back dated to the day I first claimed.

When I attended my first interview the lady had details on her screen about my NI contributions and her exact words were 'yeah, you'll qualify without a problem'. So explain how it went from that to 'you haven't paid enough NI'.

You have no right to come on here and have a go at me when you don't know the full story. I merely asked if anyone else had been in a similar situation and what their outcome was. So to be frank, your input is not only useless but also unwelcome.

dmg24

BeenieCat wrote: »

so taking it out on those who work there, over a public forum (not their face) isn't a big deal to me.

So calling people names on a forum as opposed to their face makes it ok? We can all hide behind keyboards, a bigger person would take steps to resolve the problem, not resort to name calling.

BeenieCat

dmg24 wrote: »

So calling people names on a forum as opposed to their face makes it ok? We can all hide behind keyboards, a bigger person would take steps to resolve the problem, not resort to name calling.

Oh for crying out loud. :rolleyes:

So what if he called them an airhead?? Does it personally affect you? No, so get over it.

Did i say it makes it okay? No, i said i don't care!

richardwhite

dmg24 wrote: »

So calling people names on a forum as opposed to their face makes it ok? We can all hide behind keyboards, a bigger person would take steps to resolve the problem, not resort to name calling.

How exactly am I hiding behind a keyboard? Have you even bothered to read my posts or are you just here stirring the pot? For your information I have been to the jobcentre 3 TIMES, YES 3, to try and resolve this situation. Oh and another thing, I didn't just call the advisor an airhead on this forum, I also called him it on the phone because he obviously didn't have a notion how to deal with the situation. Then again that's what happens when they have 17 year old teenagers doing work they aren't properly trained to do. If he didn't know how to handle phone calls from customers in a more professional manner he obviously isn't trained correctly.

So how about you just move on and put your senseless, useless and totally unhelpful posts elsewhere because quite frankly they are beginning to bore me.

taxi97w

Exact same thing happened to me some time back.
It was my employers who messed up.

Anyway, sent copy of P60 for that particualar year to the NI contributions office and was sorted within days.:j

busy_mom_2

Will people please realise there are two parts to a claim to jsa, the labour market side and the benfit entitlement side, The jobcentre dealt with the labour market side and benefit processing dealt with whether or not you are actually entitled to any beneift or not.
Because its the jobcentre that now represents the benefit processers we do the leg work and get all the flack.
Anyone who is sent letters telling them anything to do with their benefit will clearly see at the top it states a different address and phone no to call.
Because people either can't get through or because they can't see them us poor !!!!!!s get all the abuse and certainly the blame. We are the middle men when dealing with benefits we simply pass on information and paperwork. We are not beneift trained all knowledge is just whats picked up as we go along.


Mistakes happen I agree but please give us a break.

prowla

BeenieCat wrote: »

Also, OP make sure you put an application in for housing and council tax benefit pronto (if you haven't already done so) - preferably via the JobCentre as they won't backdate it unless you have a good enough reason to have not claimed earlier. Not sure what reason would be good enough though.

Isn't housing benefit only for it you are renting?

BeenieCat

prowla wrote: »

Isn't housing benefit only for it you are renting?

Yes, OP said his rent is £450 pm.

dugdale_2

Thank you Busy Mum as you made the point that I was slowly building up to.

The contact centre (not the jobcentre) would have taken the information from the customer. If a mistake had been made with the ops NI contribution records it would not have been made at the Jobcentre.

Beeniecat
You posted that you assumed that the Jobcentre was to blame for the mix up based on the information infront of you. Your source of information was not correct, the Jobcentre do not record the information, that's done by the contact centre so your assumption was incorrect.

RichardWhite.
If you called me an airhead do you think that I would continue to deal with your request? the Jobcentre staff member had every right to terminate the telephone conversation with you there and then. The fact that he continued with the conversation and gave you the correct answer to your problem by asking you to bring in your P60s makes me think that he went above and beyond the call of duty even though he was being abused by you.
You mention that the "person in authority" apologised to you, that's called good customer service practice, it's a method of trying to diffuse a situation and preventing the customer causing a scene infront of other customers. This action is by no means admitting that the Jobcentre were at fault with your claim.
You mentioned that you still haven't had any answers and don't know when your problem will be solved, if it was something that could be rectified by a Jobcentre staff member (possibly a financial assessor) then I'm sure it would have been rectified there and then and you would have been informed of what had been done and when you would expect to hear about your claim. This didn't happen because the error happened somewhere other than the Jobcentre.

Oh, by the way I do have every right to come on here and have a go at you as you've been ranting on about the Jobcentre making mistakes with your claim when the error lies elsewhere.
As an employee of Jobcentre Plus I'm just sticking up for my colleagues who take this misdirected abuse from members of the public all too often.