Question of the week: MFI latest

Former_MSE_Guy

Q. What is the latest situation with MFI? Wendy, by email

Martin's A. Furniture store MFI went into administration in November last year yet not all those who may be due compensation have received their cash. Typically, customers are owed money because goods they had paid for have either not arrived or have not arrived in full.

Either way, if you paid by credit card, and the order was worth £100 or more, you need to complain to your card company as it is jointly liable with the retailer when anything goes wrong. Technically, each item within your order needs to be worth at least £100 though the rules are a little grey with homeware, so give it a go if the total is £100-plus. If you don't ask, you don't get.

The administrators are currently selling the company's assets to raise funds for other creditors (those owed money). If you paid in any other format and you have received a partial delivery then, sadly, the administrators say you won't receive any compensation. If you've not received any items ordered then you'll need to wait until October to find out whether you'll get money back. As you'd expect, unpaid employees get priority over customers with compensation.

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worldsgreatestshopper

Just to let you know, I had ordered a replacement wardrobe door from MFI, cost £42.50, paid by credit card.MFI wrote to advise me that I would not be receiving it, but should contact my credit card company for a refund.I contacted my credit card company, who asked me to provide a receipt, and also the letter from MFI. I did this and received a total refund.The credit card company said that I was entitled to a full refund, because I had not received the goods. Hope this helps other people.

:j