Laptops Direct

cclarke12

I hope this is the correct place to post. I have identified a laptop that seems to fit our requirements, on Laptops Direct website and they seem to be coming out cheapest. Before I order I just wondered if anybody had feedback on this company. i.e are they ok? Thanks

spike87

Purchased a laptop with them about a year ago. Everything fine although they do pester you after you've purchased to take out extended warranty or something to do with pre-delivery inspection.

Good service though.

leew

Bought my Fujitsu lappy from them a while back, cheapest about and good service, i'd recommend.

Middlers

Charged me despite cancelling order and took forever to get my money back. Would not use again.

rachel6188

Ok but iv had my fujitsi latpop 15 months and its broke wont charge and laptops direct basically said tough.
iv bought a dell now and have 2 year in home warrenty.
x

aliEnRIK

I ordered my Toshiba laptop of them a few months back. Had no problems at all

John_Gray

If you search through the forum posts you will find some people have had very bad experiences with them, but, there again, some haven't.

"Good customer service is only needed when something goes wrong; if your computer always works, then it doesn't matter how bad the customer service might be..." ©2009 JG

Marty_J

John_Gray wrote: »

"Good customer service is only needed when something goes wrong; if your computer always works, then it doesn't matter how bad the customer service might be..." ©2009 JG

Bad customer service is often an indication of a bad product.

And there's a lot more to customer service than repairing something.

macman

Depends what twarranty you are getting. With 12m, it's like buying new. With 3 months, you are taking more of a punt, so the price should reflect that.

david39

This is the same company as TVDirect, trading out of the same premises in Huddersfield.

I bought a Panasonic TV from them at the end of last year - they were £70 cheaper than anyone else I could find on, or off, the net.

Collected it myself, so saved delivery cost, but the service was fine. Their showroom is very small but through a window I could see they have a telephone sales team of several people. Being local to me, I am aware they have been trading for quite a few years.

I would definitely buy from them again.

cclarke12

OK - an update :mad: Decided to go for it and order a refurbished laptop on Tuesday with the extended warranty, and next day delivery. All goes through and have a message saying it is in the warehouse waiting to be despatched.

I rang them on Wednesday morning as the tracking system was still not saying it had been sent out (despite the fact it should be due to arrive that day). First told there has been a problem with my payment and transferred to the finance team who tell me that is nonsense and there was no problem. Went back to customer services who then said they were just waiting for the warranty to be sent down to the warehouse and that my laptop was just about to be loaded onto the parcel force van. Thursday morning I check and the tracking system is still saying the laptop is in the warehouse and waiting to be despatched. I ring again and this time told it is a problem with the warranty paperwork and not to worry they will immediately release the laptop and send the warranty on later. This morning I check again and the laptop is still listed as awaiting despatch. I ring again and someone promises to ring me back. They ring me back and say no problem it was despatched last night and tracking system not updated. Told it would arrive today so I am very pleased all seems to have been resolved. But no.......another call from them 10 mins later tells me they made a mistake and they don't actually have any stock and I will have to choose something else or a refund. There is no real sense that they are in anway sorry that they have made a mistake, nor can they actually give a proper explanation as to why they have taken my money for something when it isn't in stock. At best they seem incompetent and at worst I think fraudulent. It would be very convenient to take 100s of orders each day, have customers' cash in the account for several days before then making refunds.

I spoke to sales team who told me the nearest thing with a similar spec would cost me £100 more. I have asked for a refund but I am not at all confident about this ever appearing. Below is the spec of the laptop I wanted. Can anyone advise of anywhere I else I might be able to get this for a reasonable price (was paying £349 plus £25 warranty). Thanks

GeneralSystem TypeNotebookBuilt-in DevicesStereo speakers, subwoofer, wireless LAN aerialWidth40.2 cmDepth29.7 cmHeight4.4 cmWeight3.8 kgLocalisationUnited KingdomProcessorProcessorAMD Turion 64 X2 mobile technology RM-72 / 2 GHzMulti-Core TechnologyDual-Core64-bit ComputingYesCache MemoryTypeL2 CacheInstalled Size1 MBRAMInstalled Size4 GB / 4 GB (max)TechnologyDDR2 SDRAMForm FactorSO DIMM 200-pinConfiguration Features2 x 2 GBStorage ControllerTypeSerial ATASerial ATA InterfaceSerial ATA-150StorageHard Drive250 GB - Serial ATA-150 - 5400 rpmOptical StorageTypeDVD±RW (±R DL) / DVD-RAM - integratedCard ReaderType5 in 1 card readerSupported Flash Memory CardsSD Memory Card, Memory Stick, Memory Stick PRO, MultiMediaCard, xD-Picture CardDisplayDisplay Type17" TFTMax Resolution1440 x 900 ( WXGA+ )Widescreen DisplayYesColour support24-bit (16.7 million colours)FeaturesCrystalBriteVideoGraphics Processor / VendorNVIDIA GeForce 9100M G TurboCache supporting 1919MBAudioAudio OutputSound cardCompliant StandardsDolby Digital Live, Dolby Pro Logic IIx, High Definition Audio, Dolby Home TheaterAudio InputMicrophoneNotebook CameraCamera TypeIntegratedSensor Resolution0.3 MegapixelInput Device(s)TypeKeyboard, touchpad, 4-way scroll buttonFeaturesBuilt-in numeric keyboardTelecomModemFax / modemMax Transfer Rate56 KbpsProtocols & SpecificationsITU V.92FeaturesWake on RingNetworkingNetworkingNetwork adapterWireless LAN SupportedYesData Link ProtocolEthernet, Fast Ethernet, Gigabit Ethernet, IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, IEEE 802.11n (draft)FeaturesAcer SignalUpCompliant StandardsIEEE 802.11b, IEEE 802.11a, IEEE 802.11g, Wi-Fi CERTIFIED, IEEE 802.11n (draft)Expansion / ConnectivityExpansion Slots Total (Free)2 ( 0 ) x memory - SO DIMM 200-pin ¦ 1 ( 1 ) x ExpressCard/54Interfaces1 x docking / port replicator ¦ 4 x Hi-Speed USB - 4 PIN USB Type A ¦ 1 x display / video - HDMI - 19 pin HDMI Type A ¦ 1 x infrared - IrDA ¦ 1 x display / video - VGA - 15 pin HD D-Sub (HD-15) ¦ 1 x audio - SPDIF output/headphones/line-out - mini-phone stereo 3.5 mm ¦ 1 x microphone - input - mini-phone 3.5mm ¦ 1 x audio - line-In - mini-phone 3.5mm ¦ 1 x modem - phone line - RJ-11 ¦ 1 x network - Ethernet 10Base-T/100Base-TX/1000Base-T - RJ-45MiscellaneousFeaturesSecurity lock slot (cable lock sold separately), administrator password, system password, wake on LANCompliant StandardsACPI 3.0PowerPower DeviceExternalVoltage RequiredAC 120/230 V ( 50/60 Hz )BatteryTechnology6-cell Lithium IonInstalled Qty1Capacity48.8 WhRun Time (Up To)2 hour(s)Operating System / SoftwareOS ProvidedMicrosoft Windows Vista Home PremiumSoftwareAcer Launch Manager, Acer GridVista, Adobe Reader, Acer Empowering Technology, Microsoft Works 8.5, Microsoft Office 2007 Home and Student Edition (Trial), Acer Arcade Deluxe, Acer Crystal Eye, Acer Video Conference Manager, Acer GameZone, CyberLink PowerDirector (Trial), NTI Media Maker, McAfee Internet Security Suite (60 days trial)Environmental StandardsEPA Energy Star CompliantYes