The Mystery Shopping Thread - X

mysterious_girl

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Join Date: Jul 2009
Location: Newton le Willows
Post Count: 19
Thanked 12 Times in 8 Posts



Quote:
Originally Posted by Hollypear
Out of all the MS companies even when I was less experienced than now I don't ever remember getting any queries. Only RE. I did a wine shop which was tiny with grills all the way round. I said in the report I could not say what colour of shoes she was wearing and they queried that!!!! Another poster answered a report question:- Was the member of staff wearing a name badge and the comment box lit up in red so she had to put Yes the member of staff was wearing a name badge. So bloody unneccessary.

I'm getting totally fed up with having to mark a box and then type exactly the same thing in a comment box to get it to change from red to green, especially when the answer is as straight forward as the example yo give but typing 'Yes the member of staff was wearing a name badge' doesn't contain enough letters so you then have to keep waffling to get the box to turn green. I currently have a Word document ready for each of the shops I regularly do so I can copy and paste over the answers to more than 75% of answers.


You could put "The customer was wearing a name badge 2.5cm above her left breast. The badge was an rectangular shape, approximately 10cm in legth and 5cm in width. The badge had a royal blue background, gold raised writing and the font was Times New Roman. The font size was approximately 1.8cm. The badge looked brand new and as it was shiny and the letters had not worn off. The writing on the badge said "Maria". The badge was worn throughout the duration of my visit to the shop." :rolleyes:

mysterious_girl

ukmonkey wrote: »

Tell me about it. I dropped on really well to get the 7 ABAi shops, but I've built up a really really good relationship with them, particularly over the last month or two.

I've had a count of my GAP jobs, now that I've rescheduled all but two of them to suit me (he'd just added them to my account at random dates) - total is 14. FOURTEEN JOBS as a bride for two burgers! Mind you, they are "dine-in" burgers, and I've never done dine-in's before, only drive-thru.

Also, I love it how you all assume I'm a bloke...what next? I'm my sixties, smoking a pipe, balding and into model trains?! :rotfl:

Sorry, I always thought you were a bloke too! When you mentioned a girlfriend when doing your car circuits I just assumed. So sorry!

Mes1214

Matt567 wrote: »

Can anyone tell me what the GAP stamp jobs are like?

It is the easiest job in the world.....I just go in to post a letter, get a proof of postage (make sure they stamp on it), ask a question and/or a form, say thank you and leave.

I always take a stamped letter from the office so I don't even have to pay for the postage but get the full reimbursement from GAP :j

Lil_Me_2

Hollypear wrote: »

I did though think it a little ironic for someone with 2 months experince to dive in with an unhelpful comment.

I'm sorry HP, I didn't realise that because I'm a "newbie" it automatically makes my opinion void??

I'm also not sure what part of my comment was unhelpful, was it the part where I suggested that they might not be writing the way that RE want them to? because the poster both thanked me and then went on to say "I wonder if that is correct".

At the time I posted I didn't know the type of comments that had been written in the reports, it was just a hunch, so forgive me if I didn't take half an hour to explain in detail the differences between objective and subjective comments to try and make my post more helpful.

Hollypear

mysterious_girl wrote: »

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You could put "The customer was wearing a name badge 2.5cm above her left breast. The badge was an rectangular shape, approximately 10cm in legth and 5cm in width. The badge had a royal blue background, gold raised writing and the font was Times New Roman. The font size was approximately 1.8cm. The badge looked brand new and as it was shiny and the letters had not worn off. The writing on the badge said "Maria". The badge was worn throughout the duration of my visit to the shop." :rolleyes:

Caught you out.:rotfl: You forgot to mention the angle the badge was at. Bang on straight. at a downward angle.
Actually some staff are seated and their badges are tilted downward. So I find myself staring intently at some female staff members boob area. Probably have me down as a perv. Better if they were all like Jordan. The badge would be at the end of your nose.

Mes1214

You could put "The customer was wearing a name badge 2.5cm above her left breast. The badge was an rectangular shape, approximately 10cm in legth and 5cm in width. The badge had a royal blue background, gold raised writing and the font was Times New Roman. The font size was approximately 1.8cm. The badge looked brand new and as it was shiny and the letters had not worn off. The writing on the badge said "Maria". The badge was worn throughout the duration of my visit to the shop." :rolleyes:[/QUOTE]

Thanks for making my day.....I was actually laughing when I read it! :rotfl::rotfl::rotfl:

Hollypear

Lil_Me wrote: »

I'm sorry HP, I didn't realise that because I'm a "newbie" it automatically makes my opinion void??

I'm also not sure what part of my comment was unhelpful, was it the part where I suggested that they might not be writing the way that RE want them to? because the poster both thanked me and then went on to say "I wonder if that is correct".

At the time I posted I didn't know the type of comments that had been written in the reports, it was just a hunch, so forgive me if I didn't take half an hour to explain in detail the differences between objective and subjective comments to try and make my post more helpful.

Lil that wasn't me getting at you. I think what the poster needed was help rather than go on a hunch he/she was better getting specific help.

I am lucky that I never had an experience like this early on though as I said I made plenty of mistakes and still do sometimes.

Best advice I have is read, read and read again the briefing notes. Because I was doing 6 in 1 day last week. Printed everything off late as my printer had run out of ink. One of them was a job I have done many times and is always the same so I just speed read it. Got there and had another look to find to my horror to do the job you have to have a mortgage. I had to phone the company and confess. They were very good about it.

So it isn't just newbies who can be stupid. I could have kicked myself.

Alan1968_2

mysterious_girl wrote: »

You could put "The customer was wearing a name badge 2.5cm above her left breast. The badge was an rectangular shape, approximately 10cm in legth and 5cm in width. The badge had a royal blue background, gold raised writing and the font was Times New Roman. The font size was approximately 1.8cm. The badge looked brand new and as it was shiny and the letters had not worn off. The writing on the badge said "Maria". The badge was worn throughout the duration of my visit to the shop." :rolleyes:

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:
That's made my morning:T

Hollypear

Mes1214 wrote: »

You could put "The customer was wearing a name badge 2.5cm above her left breast. The badge was an rectangular shape, approximately 10cm in legth and 5cm in width. The badge had a royal blue background, gold raised writing and the font was Times New Roman. The font size was approximately 1.8cm. The badge looked brand new and as it was shiny and the letters had not worn off. The writing on the badge said "Maria". The badge was worn throughout the duration of my visit to the shop." :rolleyes:

Thanks for making my day.....I was actually laughing when I read it! :rotfl::rotfl::rotfl:[/QUOTE]

Yes our Mysterious girl has hidden depths.

But then maybe she is a bloke. I am totally confused now.

I hereby confirm I am a female midget. Which is why I struggle assessing people's height on reports as everyone is taller than me.

ukmonkey

mysterious_girl wrote: »

Sorry, I always thought you were a bloke too! When you mentioned a girlfriend when doing your car circuits I just assumed. So sorry!

No need to apologise, I am a bloke, I just wondered why people assumed, but now I see why!!!! :rotfl:

--

I am more of a Hamlet man than a trendy man, though not so much these days - I stopped smoking over 18 months ago (2nd Jan 2008 - I wasn't going to throw away half a pack of ciggies just to say I'd quit for the new year!!).