Updated Printable Money off Coupons & Policies Thread 8 (and chat)

m4rtin

jill36 wrote: »

Afternoon all

I'm confused, just got back from Mr T's and I have noticed that my receipt is still showing my points from the last quarter and my recent transactions.

I have received my vouchers so shouldn't those points have been cleared?

Has anyone else noticed this on their's.

Should I ignore it or what

My points haven't been taken either but then I haven't had any vouchers

bonjovibel_729

can someone help me pllsssssssssss got seriously trouted today...went to my local store and purchased 31.50 worth of stuff on the self serve till and used £10 worht of coupons and paid £21.50 on my debit card...when i scanned one item it came through as £13.50 instead of £3.50 as i thought i asked the guy on hte till to take it off again and he was a bit old and doddery and cudnt figure out how to get it back off so as there was a queue i said no worries will take it bak to cs on my way out and get a refund....upon gettin to cs they refused to give me a refund back on my debit card and wud instead only offer a gift card....i refused this as i paid with my debit card expected to get it refunded that way called cs when i got home and basically they are gave me a load of rubbish about the policy re coupons, when i have a letter in my hand from the store regarding the correct national policy lol just wondering if there was anything i could do as i only bought the product as a favour to the guy on the checkout to save him having to call someone else over when there was a long queue...have been onto various cs staff and they are basically refusing to budge...one even hung up on me...any advice wud be helpful thanks

veggiecar

tescoisace wrote: »

veggie............you are a star:T:beer::j:A
for anyone having problems printing a moc......use fire fox
for anyone who cant print the huggies moc.....use fire fox
if you get the message "offer not recognised"..use fire fox
i normally dont have a prob. using IE (any version) but lately, it has played up.
veggie, i tried and liked, :D:D:D
one happy chappie:beer:

Well done :T Glad you are up and running:beer:

Mel2500

bonjovibel_729 wrote: »

can someone help me pllsssssssssss got seriously trouted today...went to my local store and purchased 31.50 worth of stuff on the self serve till and used £10 worht of coupons and paid £21.50 on my debit card...when i scanned one item it came through as £13.50 instead of £3.50 as i thought i asked the guy on hte till to take it off again and he was a bit old and doddery and cudnt figure out how to get it back off so as there was a queue i said no worries will take it bak to cs on my way out and get a refund....upon gettin to cs they refused to give me a refund back on my debit card and wud instead only offer a gift card....i refused this as i paid with my debit card expected to get it refunded that way called cs when i got home and basically they are gave me a load of rubbish about the policy re coupons, when i have a letter in my hand from the store regarding the correct national policy lol just wondering if there was anything i could do as i only bought the product as a favour to the guy on the checkout to save him having to call someone else over when there was a long queue...have been onto various cs staff and they are basically refusing to budge...one even hung up on me...any advice wud be helpful thanks

Have you got another Tesco store near you? You could try taking it back there if it's a non-perishable item.

veggiecar

tescoisace wrote: »

maybe a pop-up blocker stopping from loading?

VEGGIECAR...........MAYBE YOU COULD SUGGEST SOMTHING FOR THIS??
edit.............they have done it.

Well done tescoisace for the spot-on advice....no stopping tescoisace now....:rotfl:

nic.cj

Hi All

Am going away to Portugal tomorrow for 10 days so will miss all the updates whilst I am away. Hated not getting the newspaper savings today but no point as didnt have time to shop today.

Catch up when I get back Nic xx

bullshot

bonjovibel_729 wrote: »

can someone help me pllsssssssssss got seriously trouted today...went to my local store and purchased 31.50 worth of stuff on the self serve till and used £10 worht of coupons and paid £21.50 on my debit card...when i scanned one item it came through as £13.50 instead of £3.50 as i thought i asked the guy on hte till to take it off again and he was a bit old and doddery and cudnt figure out how to get it back off so as there was a queue i said no worries will take it bak to cs on my way out and get a refund....upon gettin to cs they refused to give me a refund back on my debit card and wud instead only offer a gift card....i refused this as i paid with my debit card expected to get it refunded that way called cs when i got home and basically they are gave me a load of rubbish about the policy re coupons, when i have a letter in my hand from the store regarding the correct national policy lol just wondering if there was anything i could do as i only bought the product as a favour to the guy on the checkout to save him having to call someone else over when there was a long queue...have been onto various cs staff and they are basically refusing to budge...one even hung up on me...any advice wud be helpful thanks

I'm amazed at this...the refund should have been done straight away onto your card as requested...can't for the life of me see their reasoning...you had the goods and your receipt and had not even left the store...I understood 'gift cards' were only offered if you had no receipt....what did you buy? Was it a book that they thought you had read? lol...sorry, but can't think of anything that would not be fully refunded within a few minutes of purchase....you want your refund and an apology ....it amazes me how awkward some staff are....I bought a laptop bag on the 30/7 ...cashless-cow sent me some leaflets that had the 100 points offer, I took it to CS the others day and she credited me the 100 points , absolutely no probs...as she said...'we like to keep all our customers happy'....I get fantastic service at my local T's...only get slight probs when I venture further afield...but stand my ground and usually get things sorted....so my advice...stand your ground and don't take any prisoners....

footnote...anyone else notice the hike in prices of ink cartridges in T's...my black ones have gone up £1.50 and the 3 pack colour have gone up £5...yes £5...had 2 mocs worth £5 , so would have been same price as before...but didn't buy them as had bought other stuff...will call with my mocs and not get anything else except cartridges and get 'em for nowt!!!

bullshot

nic.cj wrote: »

Hi All

Am going away to Portugal tomorrow for 10 days so will miss all the updates whilst I am away. Hated not getting the newspaper savings today but no point as didnt have time to shop today.

Catch up when I get back Nic xx[
Have a great time...been scouring Cosmos all day wondering if I can book a free holiday before the 1st September using my points...but as my August ones have not arrived yet, think I'll miss the boat ...not to worry Malta for me in 3 weeks.

nic.cj

bullshot wrote: »

nic.cj wrote: »

Hi All

Am going away to Portugal tomorrow for 10 days so will miss all the updates whilst I am away. Hated not getting the newspaper savings today but no point as didnt have time to shop today.

Catch up when I get back Nic xx[
Have a great time...been scouring Cosmos all day wondering if I can book a free holiday before the 1st September using my points...but as my August ones have not arrived yet, think I'll miss the boat ...not to worry Malta for me in 3 weeks.

Malta in 3 weeks lucky you!! I have just converted all mine points to airmiles as mum and dad have a place in turkey i want to fly out to. Got my gfs tickets from my points for both days as well.

swannee_D_3

bonjovibel_729 wrote: »

can someone help me pllsssssssssss got seriously trouted today...went to my local store and purchased 31.50 worth of stuff on the self serve till and used £10 worht of coupons and paid £21.50 on my debit card...
upon gettin to cs they refused to give me a refund back on my debit card and wud instead only offer a gift card....i refused this as i paid with my debit card expected to get it refunded that way called cs when i got home and basically they are gave me a load of rubbish about the policy re coupons,

I had this too..when my aldi £5 off 30 spend woundn't scan, they would only give me a gift card altho I had just paid by debit card, I didn't mind as I could use it in store for smaller purchases without fumbling for change...

I guess they want to keep your cash and make you use a gift card then they haven't lost anything IYSWIM...:eek: