Mark Warner - Shocking customer service!!

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
shibumishibumi Forumite
189 Posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
To cut a long story short we have been loyal customers of Mark Warner Hols over the years. This Jan we had a the holiday from hell experience with them.. delayed flights, no hot water or air con, childcare safety issues, food poisoning to name a few. Certainly not the 5 star experience portrayed in the brochure. Well I put pen to paper and complained. Despite agreeing that all the problems we had were true they were dismissive. Not happy with the result I have involved a solicitor who immediately took the case on as 'no win-no fee' feeling confident we had grounds for some compensation. Mark Warner are now playing games with us forcing us to take the case to court. I am totally disgusted with this company and its antics. Please beware, make sure you read TripAdvisor and remember if you have cause for complaint you will probably not get anywhere.
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