popups

weary

help keep getting filthy pop ups and as the kids use this laptop need to know how to stop them:eek:

Money_Grabber13579

You may have a virus, download this, update and run a full scan. Fix anything it finds.(Can take several hours to run) Post up the log and then the help can continue!

Oops. I forgot the hyperlink! :o:o

Reluctant_spender

Give this a blast too;

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

weary

thanks but what do i download?

Reluctant_spender

Please download Malwarebytes Anti-Malware and save it to your desktop. click the blue text

weary

thanks doing it now

Money_Grabber13579

weary wrote: »

thanks but what do i download?

Very sorry! I forgot the hyperlink - corrected now - but the next poster advised you to use the same program anyway!

You really do need to perform a full scan though to ensure that you find everything there is to be found. You can run it after the quick scan though, which shouldn't take too long.

weary

thanks for your help am running scan now hope it works

andy2004

when its finished, should be a button on the bottom left saying fix / repair / delete, click it.
the upload the log file here.

frivolous_fay

weary wrote: »

help keep getting filthy pop ups and as the kids use this laptop need to know how to stop them:eek:

That's probably how you got them

dogmaryxx

andy2004 wrote: »

when its finished, should be a button on the bottom left saying fix / repair / delete, click it.
the upload the log file here.

READ Reluctant spender post
Click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.