Natwest - What to do now!

Apple_Pie_5

I have written to my bank (NAtwest) to claim back my PPI which i reckon to be around £1200! They have wrote back 10 weeks later saying that they do not accept liability for mis-selling me the insurance policy, but will offer me a goodwill gesture of £750!
Now i am wondering if i refuse this and take the claim to the next level am i forfeiting this £750, which i desperately need, ie is this offer at risk.
I figure, if they are offering a goodwill gesture of £750, they must think that i have a good claim!
So should i go for the full amount and do i risk losing what they have already offered me!
Thanks for any responses,
AP

di3004

Apple_Pie wrote: »

I have written to my bank (NAtwest) to claim back my PPI which i reckon to be around £1200! They have wrote back 10 weeks later saying that they do not accept liability for mis-selling me the insurance policy, but will offer me a goodwill gesture of £750!
Now i am wondering if i refuse this and take the claim to the next level am i forfeiting this £750, which i desperately need, ie is this offer at risk.
I figure, if they are offering a goodwill gesture of £750, they must think that i have a good claim!
So should i go for the full amount and do i risk losing what they have already offered me!
Thanks for any responses,
AP

Hello and welcome.;)

That is a standard basic offer, personally I would try to go all the way with this, and remember the interest as well, many would suggest to go to the FOS if they do not change the offer to a more reasonable amount, you can ask if they are willing to at least offer more, but again if this were me I would still hold them responsible for mis selling due to my reasons and request they pay back every penny of the PPI and the interest.

It is entirely up to you, but if they do not do this for you, you always have the FOS, good luck.;)

maxdp

Apple_Pie wrote: »

I have written to my bank (NAtwest) to claim back my PPI which i reckon to be around £1200! They have wrote back 10 weeks later saying that they do not accept liability for mis-selling me the insurance policy, but will offer me a goodwill gesture of £750!
Now i am wondering if i refuse this and take the claim to the next level am i forfeiting this £750, which i desperately need, ie is this offer at risk.
I figure, if they are offering a goodwill gesture of £750, they must think that i have a good claim!
So should i go for the full amount and do i risk losing what they have already offered me!
Thanks for any responses,
AP

Hi
As Di says. Also it is better to settle at branch level if you see what I mean cause it will be quicker. Tell them how much you are expecting.

Trouble is that if it goes to FOS it could be an 18 month wait. So it all depends how desperate you are for the money and whether you would be prepared to wait that amount of time. Good luck anyway with whatever you decide.

Apple_Pie_5

Thanks a lot for your replies, I think i should progress it as thats what i did with my bank charges and got it all back plus interest after a measly offer!
Thanks again!

maxdp

Good Luck keep us informed how you get on.

Apple_Pie_5

Had a letter with formal offer and telling me that i can go to financial ombudsman if i dont accept the offer! Is this final offer (1st one received) or do i write back and ask for full amount before going to FO! Its nearly half of what they really owe me!
Thanks

di3004

Apple_Pie wrote: »

Had a letter with formal offer and telling me that i can go to financial ombudsman if i dont accept the offer! Is this final offer (1st one received) or do i write back and ask for full amount before going to FO! Its nearly half of what they really owe me!
Thanks

Hi there

In the actual final offer, they do enclose the details with a leaflet of the FOS.
If this is the case you can now go this direction, but some do actually mention them anyway in their first response, so basically you can either try writing again to be sure to ask them to consider a higher amount, and if they do not oblige, then move on to the FOS, good luck and hope this helps.;)

Apple_Pie_5

I have written a letter saying that i will settle for £1200 and that will fully conclude my claim in a fair manner considering the financial loss that i have incurred! I have given them 14 days to respond and said that i will go to Financial Ombudsman and proceed through small claims court shoudl they not be willing to settle for this amount!

Im wondering if they are including the FO Info to try and make people think "this is there final offer so I'd better accept it", could just be tactics!

Anyway, done the letter so just got to post it!

ANd lets see what happens next?

marshallka

Apple_Pie wrote: »

I have written a letter saying that i will settle for £1200 and that will fully conclude my claim in a fair manner considering the financial loss that i have incurred! I have given them 14 days to respond and said that i will go to Financial Ombudsman and proceed through small claims court shoudl they not be willing to settle for this amount!

Im wondering if they are including the FO Info to try and make people think "this is there final offer so I'd better accept it", could just be tactics!

Anyway, done the letter so just got to post it!

ANd lets see what happens next?

I would not mention any figures at all and just state that you want to be put back into the position as if you never had the PPI at all and 8% statutory interest, which is what the ombudsman would do. If you mention figures and they are wrong (not saying it is but they can often be even more than you think) then you could be done out of money again.