Silver Cross
ab7167
Posts: 680 Forumite
Seeing as this is supposed to be a praise board as well, I thought I would add my tales of excellent service from Silver Cross. I have a Silver Cross 3D buggy, which my darling OH managed to break by forcing it shut without releasing the back bit. This resulted in 2 of the rivets completely shearing off making it totally unusable.
It is well out of warrenty (and totally our fault it was broken!), as DD is now 20 months old, but I still thought I would phone Silver Cross and see if they could recommend a repairer in my area, as to replace would have cost around £300. To my surprise, they collected it by courier the next day from OH's office, repaired it and couriered it back to us within the week - for the grand sum of £40! We got a full colour report of the problem, detailed description of the repair and a courtesy phone call a week later to ensure we were happy with the result.
Don't know many companies who provide this kind of service, so I thought I would give them a big "yay!".
A
It is well out of warrenty (and totally our fault it was broken!), as DD is now 20 months old, but I still thought I would phone Silver Cross and see if they could recommend a repairer in my area, as to replace would have cost around £300. To my surprise, they collected it by courier the next day from OH's office, repaired it and couriered it back to us within the week - for the grand sum of £40! We got a full colour report of the problem, detailed description of the repair and a courtesy phone call a week later to ensure we were happy with the result.
Don't know many companies who provide this kind of service, so I thought I would give them a big "yay!".
A
The people who mind don't matter, and the people who matter don't mind
Getting married 19th August 2011 to a lovely, lovely man :-)
0
This discussion has been closed.
Categories
- All Categories
- 342.4K Banking & Borrowing
- 249.9K Reduce Debt & Boost Income
- 449.4K Spending & Discounts
- 234.6K Work, Benefits & Business
- 607K Mortgages, Homes & Bills
- 172.8K Life & Family
- 247.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards