BT complaint ... next...

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Mic2904
Mic2904 Posts: 379 Forumite
First Anniversary Combo Breaker
in Phones & TV
Hi,

I mentioned ealier here, that BT offered me a deal to stay, as I was about to leave. They offered me BB Option3, plus line rental, new hub and new Hubphone for a total of £24.74.

Written offer per email, may I add!

However, I was asking about the status of my order and surprisingly the lady wrote back, that for whatever reason, I wasnt able to get the hubphone?!?!?!

They first offered me the deal and when I told them I will stay, they change the offer? Surely NOT!

I have asked for an explanation and a call back ASAP!

Can anyone help here?

Markus

Comments

  • macman
    macman Posts: 53,098 Forumite
    Name Dropper First Post First Anniversary
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    You were prepared to go anyway, so I would simply up the anti and say, no Hub, no customer'!
    No free lunch, and no free laptop ;)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
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    HI, I can help with this, Send your account details via a private message and we will get back to you.

    Many Thanks
    Donna
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Mic2904
    Mic2904 Posts: 379 Forumite
    First Anniversary Combo Breaker
    Options
    Hi,

    i was just about to call them again, when I received an email with an apology. They have missread the package details and said the Hubphone will be send out with the Hub itself.

    Thanks for your answers though.

    Markus
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