Tcd/xl/atol/dc/cc

lausan

new here not sure where this should go
after Travel City Direct went down last year we put in a claim with ATOL
there were 3 of us travelling bulk of payment was on my DC then one payment of £50 on another DC and another payment £160 on a CC card Total Holiday was £3800
after months they said claim should be with CC comp then they came back and said they were going to seek advice through ATOLs barristers and came back again to say we could make the claim with ATOL (are you bored yet)
the claim has been back and forward still ongoing have sent all documents they asked for but now Today (30th July) they are asking for Original Documents as the ones sent were photocopies, i am so frustrated with ATOL why didnt they ask for the Originals 10 months ago
not sure where i go now

lausan

39 people looked at my post so far ...not a welcome
so i will welcome myself to this site
welcome Lausan
thank you
Lausan

lausan

Simon_P wrote: »

You might get a better response if you make the title on your thread a little less cryptic. Most people probably haven't got a clue what you are talking about which is why you got so many views but no replies.

well surley they can read the contents
guess this is not such a friendly site

BenL

Ok, Travel City Direct was part of the XL group collapse.

Have you had the below form from ATOL?

http://www.caa.co.uk/docs/1804/Really_Great-2.pdf

You have until Sept 11th 2009 to put in your claim.

However, as you have stated that over £100 was paid on a credit card your claim will likely be declined by ATOL/CAA.

The responsibilty lies with your credit card company to repay you the whole amount including any other payment methods.

Advised in section 2

"

2) Refunds for advance payments made directly to The Really Great Holiday
Company using a combination of payment methods including credit card

For holidays costing between £100 and £30,000, where any portion of your holiday
payment, irrespective of the actual amount, was made directly to The Really Great Holiday
Company by a credit card, the CAA will not refund the credit card holder for any payments
he/she made to The Really Great Holiday Company. The relevant credit card issuer is
responsible for reimbursing all payments made by the credit card holder, including
payments made by other means (cheque, cash, debit card, chargecard, etc). Card holders
should contact their credit card issuer for a refund of the entire amount they personally

paid to The Really Great Holiday Company under Section 75 of the Consumer Credit Act
1974. Card holders will need to forward this letter to their card issuer to assist with their
claim. Please note we can only provide this form of the letter and we cannot address this

letter to specific individuals."

Let us know how you get on and any info you can provide to other users from your experience.