ANOTHER BT thread I'm afraid.

Inactive

Seans_dad wrote: »

Sorry Macman.

I have to disagree with you on this one. Being charged a whopping £400 for no service is, in my opinion, immoral. He could have been charged a a fair and reasonable figure.

Yes, BT have lost (another) customer, but they are now incurring no further costs as the customer has cancelled.

It boils down to treating people fairly.

You may well consider it " immoral ", however, nobody is forced to enter any contract, so much as I dislike BT, they are within their rights on this one.

The cure; don't enter a long contract when there are other providers that will give a better service with a 30 day contract.

macman

Seans_dad wrote: »

Sorry Macman.

I have to disagree with you on this one. Being charged a whopping £400 for no service is, in my opinion, immoral. He could have been charged a a fair and reasonable figure.

Yes, BT have lost (another) customer, but they are now incurring no further costs as the customer has cancelled.

It boils down to treating people fairly.

I can't believe I'm having to defend them, but BT are being perfectly fair. If they let him break his contract they lose £400 revenue. They're simply seeking to recover that, no more. The amount is so huge mainly because he took an 18m broadband contract and wants to terminate it after 6 months.
How would you react if someone contracted to pay you £x per month for 18m and then wanted out after 6m? I think you're expect compensation, and rightly so.
BT is not a caring nationalised monopoly any more and hasn't been for years. It's run to make money for it's shareholders like any other plc and will seek to maximise it's profits where it can. If people don't like BT they have plenty of other options.

syko29793

RoryFulcher wrote: »

Hi guys, this is my first post here, I saw a lot of useful info from this site when searching online.

Right, down to business:

I recently moved in with my partner (6 months ago) and signed up a verbal contract over the phone to receive BT home phone and internet (option 3 broadband).

Unfortunately, we are moving out and going our seperate ways now, this being hard enough, I called BT to cancel the telephone and internet services and they basically said "yes, that's fine, there will be a cancellation charge of £90 for the phone and £290 for the internet, this being the remainder of your bills for the next 6 and 12 months respectively".

I asked the guy on the telephone if there was any way that they could waiver the fee or at least part of it... Guess what his answer was?
"Sorry, but no"

I had NO idea that there would be such a dramatic cost to leaving BT!!! I also have no idea as to how I am supposed to find about £400 to pay for something like this. I had possibly expected an early cancellation charge of maybe £60-70 for both services which I wouldn't mind (well, not quite as much, anyway), but £400!!!!! I am floored, and if there is nothing that I can do about this, I will NEVER be using BT again and I will be telling everyone I know about the whole godawful fiasco.

I think it is atrocious that they can do this, and if I had known about it I'm sure I would have certainly thought twice and not bothered. I'd rather have chanced my arm trying to contact my friends and family with a network of strings and cups than have to go through this absolute discrace.
:mad: :mad: :mad: :mad: :mad:

If someone can help and advise me as to whether there is ANYTHING at all that I can do about this, I would be very, very grateful.

Thank you in advance.
Rory

I think you may have been quoted wrong charges to cancel the broadband .
BT have just changed the way they charge cancellation fees and it is no longer the remaining monthly rental x the remaining months left on contract.
If you cancel you should be charged £11.00 a month for each month on your broadband option 3 contract and £7.50 for each month remaining on your line contract.

jamespir

RoryFulcher wrote: »

Nothing that I can do, even though I was completely unaware of this cancellation charge? :-(

unfortunatly ignorance is not an excuse


they send you out t terms and conditions its down to you to read them