BT Basic - Account Level Charge :-/

Leigh73

Hi,

I've just had my BT Basic bill, and had a minor heart attack..

Summary

£17.25

Account level 0.00
01234 56789 17.25
Total one-off charges £17.25

Any idea what the hell this is?!

I realise that I've spent quite a bit more than I planned to on calls, as I've been without a mobile for a bit, but where have they conjured this £17.25 from?

Any of you guys been charged this / successfully disputed it?

I'm on hold to BT as we speak, but I'm not holding my breath as I'll probably get through to an off - shore call centre :-/

Email 'em?

Many Thanks,

Leigh.

Jemma-T

Don't you have online accounting with BT? Full info there.

Leigh73 wrote:

I realise that I've spent quite a bit more than I planned to on calls.

If you've been making calls they'll charge you for them. Obviously.

1carminestocky

If you make more than a miniscule amount of calls then you really should run away from BT Basic. A sneaky initiative from BT which, I'm sure, will lead to many distressed old folk when they get their first quarterly bill.

Heinz

Calls are very expensive on BT Basic (10p/minute IIRC) so, even though the call set-up fee is low (3p IIRC), the £1.50 monthly call allowance covers less than 15 minutes of calls.

Exceed 15 minutes of calls and bills mount up very quickly.