TalkTalk - Buyer Beware - Ripping off new phone line customers

Gman29

So I recently signed up with TalkTalk for phone and broadband and I totally regret it. If you are considering TalkTalk I'd strongly consider another provider.

I didn't have an active phone line at my flat so I went for talktalk's essential package which included an extra fee for activating a new phone line. The phone line goes active about 3 or 4 weeks before your broadband does. What they don't explicitly tell you is that as far as TalkTalk is concerned your package (phone line too) does not actually go live until your broadband is activated - which is very odd considering you have a live phone line for almost a month before.

Anyway, not knowing this I called up TalkTalk after my phoneline went active and added the 'International Calls boost' which gives you unlimited international calls for an extra 2 quid a month. The man on the phone said that it would go live in 48 hours and I could start making international calls. So after making some international calls before my 'broadband' go live date I learn that I have a huge bill on my account for unbilled calls.

I promptly called the customer service and they told me there was nothing that I could do because the 'international call boost' only went live when my broadband did - contrary to what the man in the orginal phone call told me when I arranged it. They then told me there was no record of my phone call to arrange the boost 3 weeks before the broadband went active and for some reason had no idea that I had set up a new phone line with them.

They were not willing to work with me or admit any fault on their part or make any effort to resolve the issue. After demanding to speak to manger several times they finally said that a 'manager' will call me tomorrow evening to discuss. Given the experience so far I am not very hopeful of a good result.

Has anyone had a similar experience or know what I can do to avoid paying the call charges because of being misinformed by a Talk Talk representative?

Please share!

many thanks

utilitybroker

And you signed a 24 month contract for the privilege.

Best place to post for a quicker response is their own forum,where their helpful online customer service team hang out.

www.talktalkmembers.com

Gman29

Thanks I will look into that as soon as I can. The site doesn't seem to be working properly at the moment.

I supposedly have 30 days from the 'package' activation date to cancel without the 70quid exit charge... but I'm sure there would be other charges!

Inactive

If you can escape without penalty from TT, do so quickly.