balance transfer problem

jenster

Help...

i have a cap one credit card which is on 0% till august and a tesco cc
both amounting to 2k in total

so to keep going with the 0% i "tarted" over to nat west cos i am a customer and they gave me another 15 mths 0%

well all went though as i thougt BUT last week cap one send me a defalt notice :mad:

so i ask why? and they claim they didnt receive any bt from natwest -- so i call natwest who are sending me a letter saying they did bt and it was recived by cap one

BUT now cap one have put a late charge on and want to charge me interest
how can i get cap one to see the money has been sent to them via nat west ?

what should i do now ? cos i dont want to pay 2 cc providers or pay interest

any help pls ?

Simon_Preston

How long ago was the BT done? Did you give Natwest the correct account numbers?

jenster

hello BT was done on the 27th june and natwest have confirmed by phone
the account numbers i asked them to BT into , incidently tescos got theres !

but cap one claim they have't had theres

so now im just waiting for a letter from natwest confirming they did BT over to cap on on the same day

but in the mean time like i say they have sent a letter saying theres bankcharges for non payment and interest !!

so what now do i pay the min payment including the bank charges/interest to stop any further charges untill this is resolved or what ?

Moggles_2

Capital One has excellent online services now. If you register your details on the website, you can monitor your account more closely.

You should always continue making the minimum payments to your old provider until a balance transfer request has been carried out, otherwise your credit rating may be damaged.

An horrendous story involving CapOne was posted to this forum last year. This was an extreme case. Incompetence on this scale is fortunately rare but, from feedback here, these BT issues are seldom resolved quickly.