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REFUND. How long does it take AMAZON

Two bad DS games sent to me, bought new and arrived unsealed and grubby, obviously used. I returned for a refund. Acknowledged by sender but only half the refund arrived. They swore black and blue that they had posted the full refund but lo and behold the other half appeared on the amazon account a day later. It still hasn`t arrived in my bank account though

I have sent a third amazon message but I want to know if amazon can actually do anything if this seller doesn`t pay up

Comments

  • soolin
    soolin Posts: 73,378 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Yes they can, you can open an A-Z claim but I'm not sure what you mean by the second part of the refund appearing on your Amazon account? If it shows as fully refunded then it will hit your originating bank account as seller has already refunded it so there would be nothing left to claim. It can take a few days though.
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