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Unfair Bank Charges & Debt Collection Agency
wendycook
Posts: 7 Forumite
I have a dispute with Abbey National over unfair bank charges which I have claimed for. I spoke to them last week and they told me that my account had been closed and passed over to a debt collection agency. Can they do this?
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No they cannotI have a dispute with Abbey National over unfair bank charges which I have claimed for. I spoke to them last week and they told me that my account had been closed and passed over to a debt collection agency. Can they do this?
"(18) the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;"
Did they ask you repay the amount and did you respond at all?0
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