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Bank not responded to hardship claim

rchebrika
rchebrika Posts: 6 Forumite
in Reclaim bank & credit card charges
Hi MSE community,

I am new to this, and have a quick question that someone may be able to help me with (someone ho may have been through this before)

We have recently sent our bank a list of charges (using the template on this website) and 14 days has passed without hearing anything..

Plz could someone advise what we would be best doing now?

Thanks!

x
«13

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    rchebrika wrote: »
    Hi MSE community,

    I am new to this, and have a quick question that someone may be able to help me with (someone ho may have been through this before)

    We have recently sent our bank a list of charges (using the template on this website) and 14 days has passed without hearing anything..

    Plz could someone advise what we would be best doing now?

    Thanks!

    x
    Which bank?
    Where did you send the request?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • chicqa
    chicqa Posts: 122 Forumite
    rchebrika wrote: »
    Hi MSE community,

    I am new to this, and have a quick question that someone may be able to help me with (someone ho may have been through this before)

    We have recently sent our bank a list of charges (using the template on this website) and 14 days has passed without hearing anything..

    Plz could someone advise what we would be best doing now?

    Thanks!

    x

    I am in the same boat as you, I sent mine on 1st June and they have not even acknowledged it! Mines A & L..

    Will be watching this with anticipation.
    Chicqa.. On a mission, brace yourself....
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    chicqa wrote: »
    I am in the same boat as you, I sent mine on 1st June and they have not even acknowledged it! Mines A & L..

    Will be watching this with anticipation.
    Where did you send your letter?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • chicqa
    chicqa Posts: 122 Forumite
    natweststaffmember wrote: »
    Where did you send your letter?
    Hiya, sorry for delay...
    I sent my forms that they sent me to their Bootle address, customer service centre I believe?... Was there another address? How can I contact them?...
    Chicqa.. On a mission, brace yourself....
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    chicqa wrote: »
    Hiya, sorry for delay...
    I sent my forms that they sent me to their Bootle address, customer service centre I believe?... Was there another address? How can I contact them?...
    Was it sent recorded delivery?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • jos004
    jos004 Posts: 222 Forumite
    chicqa wrote: »
    I am in the same boat as you, I sent mine on 1st June and they have not even acknowledged it! Mines A & L..

    Will be watching this with anticipation.

    Another Santander company. Had to lose my temper in Abbey yesterday, over a new cheque book. My whatever happened to customer service, these days.
  • jos004
    jos004 Posts: 222 Forumite
    I'm due to receive statement from Abbey, by the end of this week. Had to chase them up last week Friday.
  • cdsmiler
    cdsmiler Posts: 956 Forumite
    jos2004 - be careful with Abbey cheque books. One never got to me, and although I was told it was cancelled (they sent me another one) someone has in the last month been fraudulently using it to steal money from me. So far I've had the money back, but Abbey seem to be ignoring the fact that it was a chque book they supposedly CANCELLED.
    :p Addicted to Disneyland Paris! :p
    :snow_grin Planning Christmas 2014! :snow_laug
    :D DD born 17th December 09! :D
  • chicqa
    chicqa Posts: 122 Forumite
    natweststaffmember wrote: »
    Was it sent recorded delivery?

    Hiya,
    Yes, I did send the form recorded delivery.
    Chicqa.. On a mission, brace yourself....
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    chicqa wrote: »
    Hiya,
    Yes, I did send the form recorded delivery.

    Where was it sent?(apologies if I have asked this before).
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
This discussion has been closed.
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