My TV broke down out of warrenty

davg_2

Hi I bought a samsung 32" lcd tv, 2 years ago and now it has broken down after the warrenty run out. i didnt purchase a extended warrenty plan and so now i am left with the choice of an expensive repair bill or the purchase of a new tv. I have heard that there is a strong argument that this product must have been unfit for sale under the sale of goods act and therefor the retailer should repair the tv out of warrenty. The tv is only 2 years old at a cost of £800. I expected the tv to last much longer than this. Does anyone think i have any rights in this situation? and if so how would i go about resolving this issue with the retailer?

derrick

davg wrote: »

Hi I bought a samsung 32" lcd tv, 2 years ago and now it has broken down after the warrenty run out. i didnt purchase a extended warrenty plan and so now i am left with the choice of an expensive repair bill or the purchase of a new tv. I have heard that there is a strong argument that this product must have been unfit for sale under the sale of goods act and therefor the retailer should repair the tv out of warrenty. The tv is only 2 years old at a cost of £800. I expected the tv to last much longer than this. Does anyone think i have any rights in this situation? and if so how would i go about resolving this issue with the retailer?

The Sale of Goods Act, (SoGA), gives you rights to make a claim against the retailer,(not the manufacturer), for up to 6 years after purchase, and in my opinion an £800. TV should last longer than 2 years, so have a read of the following, then go back to the retailer and push for a free repair of your TV.


From WHICH; -
"If the retailer or manufacturer’s warranty has run out, the shop is often quick to say there is nothing they can do before attempting to sell you an extended warranty. This is misleading. If you buy something which should last 7 years but breaks down after a year and a day, you can still claim it was of poor quality in reference to the durability aspect. In this respect it will help to know how long items such as washing machines or printers should last. You can get this information relevant trade association"

BERR FAQs (Qs 3 & 6!

SALE OF GOODS ACT 1979 Sections 14 & 48.

SALE OF GOODS ACT 1979 (2). Section 14.